Job Information
St. Louis County Information Specialist II - Assessor's Office in Duluth, Minnesota
Kind of Work The Assessor s office mission is to value property by creating a timely, uniform, and fair assessment process while delivering exceptional and professional public service with integrity and respect for the people we serve. We are looking for two (2) people to perform skilled information processing work applying a system of specialized departmental work rules, methods, procedures and operating precedents to perform a variety of customer service and records maintenance functions. One role will primarily focus on homestead related matters and the second role will work with Certificate of Real Estate Value processing. Customer service duties include explaining departmental regulations, policies and procedures and communicating work related judgments and decisions to customers in person, by phone, via online meeting platforms, and through written correspondence. Distinguishing Features of Work An employee in this class performs a variety of process tasks and problem-solving activities that require discretion and factual judgments to appropriately apply established procedures, policies and practices to work situations. Duties include explaining established departmental regulations, policies and procedures; and processing information gathered from varied sources to compile departmental records in accordance with established procedures requiring the employee to exercise some judgment to adapt and apply the appropriate procedures to a variety of normally recurring work situations. The work is performed under the direction of a designated lead worker or supervisory staff.