Easter Seals Jobs

At MSA, we have the desire to benefit communities and improve how people interact with their environment. We are seeking a motivated and strategic Client Success Manager to join our growing team in Duluth, MN. This exciting new role will oversee and manage our Client Rating System, map the MSA business processes from the eyes of our clients, and oversee Learning & Development related to client service fundamentals. Responsibilities WHAT YOU WILL DO Coach, mentor and develop client-facing service professionals. Manage Client Rating System and analyze data for strategic insights to improve client experience. Map and improve business processes from the client s perspective. Collaborate with Learning & Development for skills assessments and training. Contribute to Operations marketing plan and budget based on client experience. Champion client experience and propose measurable systems to increase client retention, tracking metrics like NPS, CES, and CLV. 50% travel to other company offices (17 offices in WI, IA, MN and IL). Some overnight travel is expected. MSA is an equal opportunity/affirmative action employer that is committed to diversity and inclusion in the workplace. At MSA, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at hr@msa-ps.com Equal Employment Opportunity/Affirmative Action Employer