Job Information
Kapsch TrafficCom North America Staff Technical Writer in Duluth, Georgia
Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities, roads, tunnels and bridges around the world. We develop data and video analytics platforms, building on state-of-the-art technologies including AI, machine learning, big data and cloud services to enable the digitalization of mobility.
Kapsch TrafficCom is a global leader in the ITS (Intelligent Transportation Systems) industry, focused on connected vehicles, highway traffic management, electronic tolling, and smart city solutions.
Learn what keeps Kapsch “always one step ahead” in people and technology by visiting our website https://www.kapsch.net/us/ktc
Kapsch TrafficCom is seeking a Staff Technical Writer to join our documentation team in Duluth, GA.
The Staff Technical Writer (TW) works on the Technical Publications team, writing content for a variety of documents that support our ongoing transportation projects. Writing tasks range from authorship of end‑user guides to copy-editing of technical design documents. Writers drive collaboration between departments by interviewing subject matter experts (SMEs) for content, such as software developers, system engineers, and project leads. They also gather relevant materials, such as org charts, drawings, wiki entries, checklists, and other supporting artifacts. With research in hand, he or she builds documents that align with the Kapsch quality standards and client expectations. Staff writers are self-motivated and work well with others. They follow departmental editing guidelines, track their work in Jira, and keep document hand-offs between team members clean throughout document life-cycle.
Essential / Core Functions
Determines development approaches in coordination with project and technical managers and the Document Management Specialist
Uses client requirements to edit or develop a document’s structure.
Gathers relevant materials, such as client requirements, org charts, drawings, wiki entries, and checklists, to write and build documents with quality
Interviews SMEs to clarify ambiguous passages and gather missing information..
Coordinates and collaborates with Document Management Specialist, other TWs, and other Kapsch employees
Updates document progression in tracking software.
Follows departmental writing, editing, and coordination processes.
Reports progress to Technical Writing Team Lead
Knowledge /Skills Required to Perform Essential Functions
Excellent writing and editing skills
Excellent researching and synthesizing skills
Vocabulary for discussing grammar, rhetoric, and style of a technical text
Experience using style guides to guide writing choices
Experience generating and editing technical documents of many genres, such as user manuals, installation guides, software documentation, design documents and training guides
Experience with content management systems, including an understanding and appreciation for version-control processes.
Experience with task-tracking software, such as Jira
Experience with the professional publication process
Excellent time management
Proficiency with Microsoft Word, Excel, Powerpoint and Content Management Systems
Preferred qualifications
Experience documenting large integrated hardware or software architectures
Familiarity with Atlassian’s JIRA and Confluence
Background in Transportation Industry
Communication Skills
Well-developed verbal skills to allow clear communication without ambiguity
Excellent written and oral communication skills
The ability to follow instructions and procedures, and to use good judgement in the performance of assigned work
The ability to be a team player in fostering good relations with other team members.
Maintain a professional approach in all dealings with others, and work harmoniously in a team environment
Must be able to work in rapidly changing environment and adapt quickly to new situations
Must be self-motivated, requiring minimal supervision
Education / Experience
Bachelor’s degree in Communications, English, or Engineering
2 years of experience working in the technical sector performing technical writing or editing
What’s in it for you?
Solving complex problems that improve daily the lives of people around the world
Opportunity to work with cutting edge technologies in a high-growth industry
Career growth and development opportunities
Casual work environment with flexible work hours
Excellent benefits including a no-cost medical insurance option for employee and eligible dependents
The Kapsch portfolio of Advanced Traffic Management (ATM) services includes over 40 systems that integrate ATMS, SCADA (Supervisory Control and Data Acquisition), and automation for collecting real-time traffic and facilities-related data from highways, managed lanes, bridges, and tunnels. This information is delivered to a traffic management center where it is processed for actionable use by road operators, government authorities, and road users.Our tolling solutions span all-electronic toll collection in free-flow traffic, automated payment at conventional toll plazas, and city tolling. Our solutions comprise radio communication via micro waves, vehicle tracking via GNSS (Global Navigation Satellite Systems), ALPR (Automatic License Plate Recognition) video tolling, and vehicle classification via video and laser sensors LVDC (Laser Vehicle Detection and Classification). Our systems can manage operations for areas ranging from individual roads to entire regions, and can be modified for distance-based or time-based charging.
Our combined intelligent mobility solutions are used to aid traffic management personnel in making critical decisions during emergency response situations, as well as for providing real-time traffic information to road users from the highway to the city.
Kapsch TrafficCom is a leading global provider of intelligent transportation systems (ITS) and offers solutions across our customers’ entire value chain – from single products and components, to fully integrated turnkey systems and solutions in the applications of electronic toll collection, commercial vehicle operations, and highway traffic management. The Company is headquartered in Vienna, Austria with North American headquarters in McLean, Virginia and offices throughout the United States (Virginia, Georgia, New York, New Jersey, Texas, California), Canada (Mississauga) and Mexico (Mexico City).Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex.
Kapsch TrafficCom is a drug-free workplace.
Apply now!
Do you want to follow this exciting path with us? Then we look forward to receiving your application.
All applications will be strictly confidential.
