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As a Customer Experience Training Professional here at Honeywell, you will have the opportunity to shape the training strategy and initiatives that will drive our organization's customer experience to new heights. You will be responsible for delivering customer training on commercial fire alarm panels. Your expertise in instructional design, training methodologies, and leadership will be crucial in developing and delivering comprehensive training programs that enhance the capabilities of our employees at all levels. As a member of the Customer Experience Training team, you will collaborate with cross-functional teams to identify training needs and gaps in customer experience knowledge and skills. By designing and delivering engaging and interactive training programs, you will empower our employees to deliver exceptional customer experiences that set us apart from our competitors.

You will report directly to our Senior Director Customer Experience Training and you’ll work out of our Duluth, GA location on a hybrid work schedule.

In this role, you will impact the organization by enhancing customer experiences, improving employee capabilities, aligning with the customer experience strategy, cultivating a customer-centric culture, driving continuous improvement, and contributing to organizational growth and success. Your contributions will solidify the organization's position as a leader in delivering exceptional customer experiences and set new standards of excellence in the industry.

KEY RESPONSIBILITIES

• Develop and lead the overall Customer Experience training strategy and initiatives across the organization.

• Collaborate with cross-functional teams to identify training needs and gaps in customer experience knowledge and skills.

• Design and deliver comprehensive training programs to address these needs and enhance the capabilities of employees at all levels.

• Lead a team of training professionals and subject matter experts.

• Partner with senior leadership to shape the customer experience vision and strategy.

• Utilize data-driven insights to measure the effectiveness of training programs.

• Continuously evaluate and improve training methodologies and approaches to ensure maximum impact and engagement.

• Stay updated with industry trends and best practices in customer experience training.

• Collaborate with external vendors and partners to leverage their expertise and resources in delivering high-quality training programs.

BENEFITS OF WORKING FOR HONEYWELL

• Benefits – Medical, Vision, Dental, Mental Health

• Paid Vacation

• 401k Plan/Retirement Benefits (as per regional policy)

• Career Growth

• Professional Development

YOU MUST HAVE

• 8 years of proven experience in CX training or related field, with a track record of successfully designing and delivering comprehensive training programs.

• Proven team leader for teams with individual contributors and managers.

• Strong leadership skills with the ability to influence and drive change.

• Experience in managing and mentoring teams of training professionals and subject matter experts.

• Excellent communication and presentation skills.

• Ability to effectively communicate complex concepts and ideas to diverse audiences.

• Advanced knowledge of instructional design principles and adult learning methodologies.

• Experience in developing engaging and interactive training materials and resources.

• Experience in managing training programs in a global organization.

• Familiarity with cultural nuances and ability to adapt training strategies to different markets and regions.

• Strong analytical and problem-solving skills.

• Ability to analyze training needs, evaluate training effectiveness, and make data-driven decisions.

• Experience in collaborating with senior leadership and presenting to executive-level stakeholders.

WE VALUE

• Bachelor's degree in Business Administration, Marketing, or a related field.

• Advanced degree such as a Master's degree or MBA is preferred.

• Relevant certifications in customer experience management or related fields are a plus.

• Passion for delivering exceptional customer experiences.

• A customer-centric mindset and a strong commitment to exceeding customer expectations.

• Strategic thinking and ability to develop innovative training strategies and approaches.

• Proven ability to drive change and lead transformational initiatives.

• Strong leadership and people management skills.

• Ability to inspire and motivate teams to achieve training goals and objectives.

• Strong project management skills.

• Ability to manage multiple training initiatives simultaneously and deliver results within defined timelines.

• Experience in driving a learning culture within an organization.

• Ability to foster a continuous learning mindset and promote knowledge sharing and collaboration.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.