Job Information
Hirschbach Motor Lines Warranty Coordinator in Dubuque, Iowa
For 80+ years, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature sensitive freight. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America, with company headquarters in Dubuque, Iowa. Hirschbach provides a breadth of services to our customers, and has a tenured history paired with a future of growth and opportunity.
In April of 2023 Hirschbach became a Certified Veteran's Business Enterprise (VBE) from the National Veteran-Owned Business Association (NaVOBA) as we are 51% owned, operated, and controlled by one or more U.S. military veterans.
Job Summary
The Warranty Coordinator is responsible for managing the end-to-end warranty claim process for Hirschbach's fleet, which will involve submitting, reviewing, and documenting warranty claims while adhering to manufacturer guidelines. They will partner with internal teams, dealerships/Hirschbach shops, and manufacturers to resolve inquiries and maintain accurate records.
Duties & Responsibilities
Manage end-to-end warranty claim process for heavy trucks and trailers, including claim submission, documentation, credit entry and follow-up.
Review warranty claims for completeness, accuracy, and adherence to manufacturer guidelines and policies.
Liaise with each shop location and the Road Assist team to gather necessary information and supporting documentation for warranty claims.
Communicate with dealerships, and manufacturers to resolve warranty-related inquiries and ensure customer satisfaction.
Maintain accurate warranty records and documentation, including claim files, parts information, credit memos and checks.
Collaborate with suppliers and manufacturers to facilitate warranty claim processing and resolve any disputes or discrepancies.
Monitor warranty trends and analyze data to identify potential issues or opportunities for process improvement.
Stay updated on warranty policies, procedures, and regulations pertaining to heavy truck and trailer systems and components.
Assist in training fleet personnel on warranty claim procedures and requirements.
Other duties as assigned.
Talent Requirements
High school diploma, or equivalent; additional education or certification in automotive or heavy truck technology is a plus.
Proven experience as a Warranty Administrator or similar role within the heavy truck industry is also a plus.
Excellent attention to detail and strong analytical skills.
Strong communication and interpersonal skills to interact effectively with internal teams, dealerships, and others.
Proficient with MS Office Suite, particularly Microsoft Excel.
Ability to multi-task, prioritize, and meet deadlines in a fast-paced environment.
Possesses a proactive leadership mindset with a strong commitment to professional growth, and a dedication to advancing with the company.
Strong problem-solving skills and the ability to work independently.
Exceptional organizational and documentation skills.
Pay & Benefits
Monday - Friday, no weekends!
Opportunity to earn bonus incentives!
Full comprehensive benefit plan, includes medical, dental, vision, company paid disability and life insurance, and more voluntary elections!
120 hours of Paid Time Off earned on your first day!
160 Work From Home Hours after 1 year of service
401(k)
EOE. Offer of employment in contingent upon successful completion or pre-employment drug screen and background check.
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