Job Information
Dupaco Credit Union Member Service Representative in Dubuque, Iowa
Description
A Dupaco Career is different. You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose. When you get here, you’ll know that your voice is valued and heard. You’ll find new and unique ways to make a positive impact just by being you. In the Member Service Representative role on the Member Experience Development Team, you'll be part of a group that is dedicated to providing the training & mentoring needed for you to become successful in helping members. Throughout your Dupaco Career and you'll find that you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey. There’s a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $20.80/hr, with monthly and annual incentives, and the ability to Build a Career Worth Loving.
#DupacoDifference. https://www.youtube.com/watch?v=Oy_rZxNXcC8
What You’ll Do:
Develop skills in the Member Service Representative role while working at various branches at Dupaco and experiencing different teams along the way
Open and process any and all deposit accounts that lead to long term, profitable and loyal relationships
Engage members during initial interview and connect them to the products and services that best meet their needs
Perform Money Makeovers and Credit History Lessons resulting in the payoff of other lenders
Provide quality service to members, potential members and coworkers
Demonstrates teamwork and professionalism in all interactions with coworkers and other departments.
Promote a professional image of the credit union
Understand the technology that is available to the members and demonstrate how to use it
Take applications for visas as well as the ability to process disbursements
Promote full-family membership to new and existing members
Able to proficiently resolve member inquiries
Help members initiate automatic payments, direct deposits, net checks and payrolls
Serve as a Teller Service Associate when necessary
What You’ll Need:
High school diploma or equivalent (i.e. GED)
Strong customer service experience – some financial industry experience is preferred, but not required
To promote a professional image of the credit union while providing outstanding service to members, potential members, and coworkers
Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience
Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens
Positive energy, openness to coaching and feedback, and a proactive sales mindset to consistently meet and exceed goals
Qualifications
Skills
Required
Microsoft Excel: Some Knowledge
Microsoft Outlook: Some Knowledge
Microsoft Word: Some Knowledge
Sales: Advanced
Customer Service: Advanced
Preferred
- Bilingual - Spanish: Some Knowledge
Behaviors
Required
Enthusiastic: Shows intense and eager enjoyment and interest
Dedicated: Devoted to a task or purpose with loyalty or integrity
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Motivations
Required
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Education
Required
- High School or better
Experience
Required
- Customer Service
Preferred
- Financial Indusrty
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
