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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Big Data team plays a critical and strategic role in ensuring that ServiceNow can exceed the availability and performance SLAs of the ServiceNow Platform powered Customer instances - deployed across the ServiceNow cloud and Azure cloud.

Our mission is to:

Deliver state-of-the-art Monitoring, Analytics and Actionable Business Insights by employing new tools, Big Data systems, Enterprise Data Lake, AI, and Machine Learning methodologies that improve efficiencies across a variety of functions in the company: Cloud Operations, Customer Support, Product Usage Analytics, Product Upsell Opportunities enabling to have a significant impact both on the top-line and bottom-line growth. The Big Data team is responsible for:

• Collecting, storing, and providing real-time access to large amount of data

• Provide real-time analytic tools and reporting capabilities for various functions including:

• Monitoring, alerting, and troubleshooting

• Machine Learning, Anomaly detection and Prediction of P1s

• Capacity planning

• Data analytics and deriving Actionable Business Insights

What you get to do in this role:

• Responsible for deploying, production monitoring, maintaining and supporting of Big Data infrastructure, Applications on ServiceNow Cloud and Azure environments.

• Architect and drive the end-end Big Data deployment automation from vision to delivering the automation of Big Data foundational modules (Cloudera CDP), prerequisite components and Applications leveraging Ansible, Puppet, Terraform, Jenkins, Docker, Kubernetes to deliver end-end deployment automation across all ServiceNow environments.

• Automate Continuous Integration / Continuous Deployment (CI/CD) data pipelines for applications leveraging tools such as Jenkins, Ansible, and Docker.

• Performance tuning and troubleshooting of various Hadoop components and other data analytics tools in the environment: HDFS, YARN, Hive, HBase. Spark, Kafka, RabbitMQ, Impala, Kudu, Redis, Hue, Kerberos, Tableau, Grafana, MariaDB, and Prometheus.

• Provide production support to resolve critical Big Data pipelines and application issues and mitigating or minimizing any impact on Big Data applications. Collaborate closely with Site Reliability Engineers (SRE), Customer Support (CS), Developers, QA and System engineering teams in replicating complex issues leveraging broad experience with UI, SQL, Full-stack and Big Data technologies.

• Responsible for enforcing data governance policies in Commercial and Regulated Big Data environments.

To be successful in this role you must have:

• 6 + years of overall experience with at least 4+ years DevOps experience building and administering Hadoop clusters

• Deep understanding of Hadoop/Big Data Ecosystem. Good knowledge in Querying and analyzing large amount of data on Hadoop HDFS using Hive and Spark Streaming and working on systems like HDFS, YARN, Hive, HBase. Spark, Kafka, RabbitMQ, Impala, Kudu, Redis, Hue.

• Experience securing Hadoop stack with Sentry, Ranger, LDAP, Kerberos KDC

• Good knowledge of Perl, Python, Bash, Groovy and Java.

• In-depth knowledge of Linux internals (Centos 7.x) and shell scripting

• Ability to learn quickly in a fast-paced, dynamic team environment

It would be great if you have:

• Experience using tools like Tableau, Grafana, MariaDB, and Prometheus.

• Experience supporting CI/CD pipelines on Cloudera on Native cloud and Azure/AWS environments

• Demonstrated expert-level experience in delivering end-end deployment automation leveraging Puppet, Ansible, Terraform, Jenkins, Docker, Kubernetes or similar technologies.

• · A good knowledge of Groovy and/or Java

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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