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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is building a new and exciting team ( GCS Move Desk Team) to facilitate, and ultimately automate, a seamless customer move experience.

The GCS Move Desk Team will guide a desired customer instance through the various steps required to be executed properly. The mission is focused on end-to-end orchestration and visibility, partnering with the right internal teams or external customers to make the required steps happen.

What you get to do in this role

• Track and report on status of move/migrate requests from initial trigger to completion

• Take whatever steps are required to assign work items properly across teams, monitor for timeline execution, establish SLAs where needed. This may include creating and assign cast tasks for cases that track moves, checking for status updates, and hounding owners if SLAs are breached

• Directly engage with customers (in the presence of support) to explain the move process, build customer confidence in ability to execute, and push through customer resistance where needed to achieve our move objectives.

• Directly engage with teams/systems outside of GCS where needed. Ex: If an entitlement check is needed and not yet automated, do the check and talk with anyone required to do it properly.

• Be the process owner for how moves should be executed from an end-to-end perspective such that the group is positioned to provide automation requirements for areas that can be automated. In this sense the vision of the group is that it starts as a group directly doing/owning manual steps to ensure a successful move. Over time they define automations which when completed make the group far more efficient and push them into a role of monitoring and resolving exceptions only.

• Identify opportunities to automate where appropriate.

To be successful in this role you have

• Previous experience with the ServiceNow Cloud is highly desirable.

• A solid foundation in Project Management

• Comfortable in a technical environment

• Comfortable in a customer-facing role with a customer-first mentality.

• Strong problem-solving and collaboration skills

Must be located in EMEA/UK / No relocation offered

Why ServiceNow

ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus.

Work-life balance and well-being are our topmost priorities.

We offer flexible work arrangements.

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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