Job Information
Mastercard Senior Content Strategy Analyst(Technical Writer) in Dublin, Ireland
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Senior Content Strategy Analyst(Technical Writer)
Overview:
This position involves creating and delivering technical content and publications about Mastercard products and services for our customers. The position involves performing all stages of the processes to publish technical content in online, mobile, and printed formats. It also includes researching, evaluating, selecting, and implementing new enterprise-wide processes and technologies.
Are you passionate about technology and finding new ways of doing things that challenge the status quo?
Do you enjoy finding new solutions for delivering digital content?
Do you enjoy working on a team that interfaces with business partners across the globe?
Role:
Work with cross-functional teams and multiple Business/Product Owners to create original content and update existing technical content
Accountable for the successful completion of high-quality projects within the technical writing function
Ensure updates are made to content in accordance to the CS&D writing standards
Manage day-to-day writing and publishing needs to deliver content online for consumption through multiple channels including web and mobile
Provide excellent customer service to our business partners and customers
Author in XML or markdown, a tool utilized for content creation and editing
Role continued:
Publish technical content to multiple platforms and output types, such as PDF, HTML, Wiki, and online help file generation
Gathering/analysis of requirements/information
Facilitation and presentation skills
New hire training and peer mentoring
Participate in estimation activities
Daily review and assessment of project intake portal (TAG)
All About You:
Possesses strong organizational and time management skills.
Experience with Project Management and an understanding of Agile and Waterfall methodologies
Exhibit strong written and verbal communication skills
-Technologically savvy, spearheading innovation through ingenuity, creativity, and thoughtful risks
Adaptable to dynamic change and ambiguity thriving in a fast-paced environment
Ability to identify the need for graphics and process flows to improve content
Ability to identify and implement process and strategy improvement opportunities with consideration for target audience, user experience product life cycle and documentation best practices
Team player, ability to interact and consult with various levels throughout the organization to cultivate and expand partnerships
Exhibit the highest degree of professionalism, accountability, and empowerment to drive results
Ability to work independently including problem-solve and troubleshoot
Experience with Microsoft Office products
Experience with content management systems (CMS) and other authoring tools, such as Ixiasoft, Oxygen, XML, xMetal, and Visual Studio Code
Proficient in API and DITA/XML, including best practices with markups, tags, entitlements, and topic types
Experience working as an information architect or with an information architecture team
Knowledge with Domo, Tableau or similar metrics tracking and reporting tools
Experience with creating content templates for our Business Partners
Working understanding of content localization
Advanced interpersonal skills, serving as an ambassador for standards
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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