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EAP Clinical Manager - Content Moderation – Ireland or UK Remote

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

About the Role:

As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter.

We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding teams.

As a EAP Manager you will be working with our EAP Customers to enhance our Onsite and Workplace wellbeing services, streamline and improve the provision of services for our customers. The EAP Manager is essential for ensuring the execution of tactical and strategic planning with a fast paced, rapidly expanding environment. Working alongside the Associate Director and our EAP Counsellors, you’ll have the opportunity to train counsellors on exposure to graphic content. In addition to having impact on a great team, you'll also discover the career opportunities you'd expect from an industry leader.

Primary Responsibilities of the EAP Clinical Manager:

• Assist Associate Director with developing and executing comprehensive strategies and operational plans to meet both short- and long-term business objectives.

• Actively identify opportunities to boost team productivity and find better ways of working; continually seek ways to improve the team's work quality and apply quality tools and processes as appropriate to drive operational excellence.

• psychological health, addressing mental health challenges, and providing tailored support to meet diverse needs.

• In collaboration with cross functional partners, identify solutions to resolve customer and service issues in a timely manner that have successful long-term impact.

• Delegate work and allocate resources to maximize productivity; Monitor progress to ensure that schedule, budget, and other requirements are met; Identify obstacles impeding goal achievement and act quickly to remove them.

• Monthly report generation and data analysis to monitor performance and productivity standards of team; identify solutions to solve data trends that are impacting performance.

• Responsible for creating a climate of superior performance and execution.

• Performs other activities as directed by Associate Director of Business Operations.

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Preferred Qualifications of the EAP Clinical Manager:

• Experience working in trust and safety industry

• Experience providing support to Content Moderation Industry

• Strength and experience in data analysis, planning, organization, accuracy, problem solving, prioritization and rapid execution of multiple tasks

• Strong written and verbal communication skills

• Strong business acumen and professional presentation

• Ability to effectively communicate with all levels within the organization and be able to form effective collaborations with others.

• Ability to understand and work effectively within large matrix managed corporations

• Strong problem resolution and customer service orientation required

• Demonstrated computer hardware and software proficiency

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2024 Optum Services (Ireland) Limited. All rights reserved.

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