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Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in communications and problem solving.

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.

Team / Role Overview

The Custody Process Support (CPS) Unit acts as the main interface between our clients and the various Custody Operational units of Citibank. Through the efficient and timely resolution of inquiries, the unit assists in the further enhancement of the client relationship in order to provide opportunities for further growth in business.

What you will do:

• Answering client queries albeit via email or on the phone ensuring the “right first time” approach.

• Ability to communicate in various formats with internal seniors and peers (good news, results, issues).

• Demonstrate influencing and negotiating skills. Show ability to develop and leverage network

• Continually improve the client experience through detailed analysis and feedback to make their business model more seamless.

• Interact with contacts within corporate clients via telephone, fax and e-mail.

• Perform the checker role on required processes.

• Proactively monitor clients trading activity through the effective use of all systems available to them.

• Take proactive responsibility for the resolution of client’s enquiries within the published standards.

• Analyse root-cause of recurring issues through regular review of metrics, and assist in developing programmes for service enhancements arising from these figures.

• Coach others on how to delegate, manage workflow etc.

• Consistently look to assist Team leader / Section Manager with their workload. Represent the department on Client Visits

• Instill and promote a proactive and 'no surprises' approach in communicating issues and possible solutions

What we'll need from you:

• Relevant experience

• Experience in customer service and/or finance

• Proficient in Microsoft Office

• Proven critical thinking and crisis management skills used to problem solve and make decisions

What we can offer you

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here. (https://careers.citigroup.com/why-citi/global-benefits.html)

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-LC1

Job Family Group:

Operations - Transaction Services

Job Family:

Securities and Derivatives Processing

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.