Job Information
Dubai Holding Team Leader - Front Office - Zabeel House The Greens in Dubai, United Arab Emirates
About Jumeirah and the Hotel:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.
Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Our lifestyle brand, Zabeel House takes inspiration from our roots – Dubai. Much like the city where it was created, we too like to push the boundaries to create innovative hotel stays. We are curators of ‘what is good,’ and build experiences that people want to share.
Limitless curiosity is our commitment to engage the guest in the local neighborhood through sharing our knowledge of the area with guests to inspire them to explore. Inventiveness is our commitment to engage with guests with open minds, with ingenuity, with fresh creativity and always thinking outside the box. Honesty reflects our commitment to always be genuine towards our guests; to have conversations, not interactions. Freedom relates to Zabeel House design and ambiance – we created a brand that is high on design but low on complexity and our design – led spaces are crafted to allow our guests to have the freedom to be who they want to be and stay how they want to stay. Finally, Belonging reflects how we want our guests to feel – guests who want to live like a local – even if just for a day.
Our property, Zabeel House by Jumeirah, The Greens, offers its guests 210 rooms and suites, and a co-workspace with meeting rooms. For those inclined toward wellness, a cutting-edge fitness centre awaits, while the rooftop boasts a pool area for leisure and relaxation. Elevating the culinary experience, a diverse collection of restaurant outlets awaits exploration, including a multi award-winning vibrant Pan-Asian restaurant.
About the Role:
An opportunity has arisen for a Team Leader to join the Front Office Department in Zabeel House by Jumeirah™, The Greens. The main purpose of the role is to be the main point of contact for guests and visitors in the hotel lobby, welcoming and escorting guests & making them comfortable. Being a reliable source of information, exceeding guest’s expected and unexpected needs in a professional, warm, friendly and efficient manner.
The main duties and responsibilities of this role:
Maintain a high level of knowledge about property facilities and services as well as Dubai (UAE) and other Jumeirah properties. To be prepared to answer any guest enquiries and questions.
Actively use the Service Standard and the ‘Zabeel House’ approach in every day tasks. Live the Vision, Mission, Guiding Principles and Hallmarks of Jumeirah and lead by example. Making sure the guests understand the ‘Stay Different’ concept.
Assist the Concierge and Lobby Butlers Operations with any guest service requirements.
To recognize repeat guests & their preferences. Establish and develop personal guest contacts, promote feedback and be consistently proactive in anticipating guest needs and requirements.
Handling check- in, check-out and cashiering for in house guests and visiting guests. Helping out charging for other departments.
Auditing the Guest Service Executives during the closer of the day.
Promote the Loyalty program with enrolling 10 new guests on daily basis.
Ensure that the maximum of guest information are collected with a target of 5 preferences daily and passed on to the guest history team.
Maintains open line of communication and co-ordination with related departments to ensure customer requests and complaints are handled effectively and efficiently at all time.
Adheres to the Hotel standards and SOP of guest services at all times with ensuring a high level of quality service.
To ensure that all the registration cards are checked with the correct guest profile and sign on the registration cards.
To make the weekly roster for the reception.
Any other duties as may reasonably be requested by the management
About You:
The ideal candidate for this position will have the following experience and qualifications:
A minimum of two year experience or a similar role in a five star hotel environment.
Good knowledge in OPERA, HOTSOS
Guest contact skills & problem solving skills
Basic computer knowledge
PMS knowledge preferred
Always project smiling, helpful and friendly attitude towards colleagues and guests and provides a courteous and professional service at all times
Good written and spoken English language skills. Language would be of advantage: Arabic, Russian, Mandarin or European language.
Operational Excellence: Delivering Excellence / Influencing & Communication.
Personal Attributes: Flexibility and Adaptability / Understanding people
About the Benefits:
This position offers an attractive tax-free salary, paid in Dirhams (AED), the local currency of UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
