Job Information
Dubai Holding Team Leader - Front Office - Jumeirah Al Naseem in Dubai, United Arab Emirates
About Jumeirah & the Hotel
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.
Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.
About the Job:
An exciting opportunity has arisen for a Team Leader - Front Office in Jumeirah Al Naseem. The main duties and responsibilities of this role are:
Set an example for all Guest Services Executives with regard to punctuality, grooming, courtesy, attitude, teamwork, guest relations and following policies & procedures.
Assist Guest Services Executives in their daily work and to deal with any problems or guest complaints in a professional and efficient manner.
Function as a liaison between Guest Services Executives and the Front Office Manager/Guest Services Manager, offering feedback and communicating both ways
Monitor the performance of Guest Service Executives and provide feedback & coaching to ensure they are maintaining defined Front Desk standards
Check all updated registration cards ensuring that the information is complete, all necessary documents attached, and sufficient payment guarantee has been taken
Support as the room controller in room allocation changes, pending departures, room moves and waiting guests
Coordinate Room Moves and communicate them to all necessary departments
Handle any pending bills (Pay-Masters), pending A/R, pending refunds and follow up as necessary/open folios
Conducts spot checks on Guest Services Float on a weekly basis and reports any discrepancies to Front Office Manager/ Guest Services Manager
Ensure that the Resort’s credit policy is being followed at all times and that the Credit Limit Report is carried out
About You:
The ideal candidate for this position will have the following experience and qualifications:
A minimum of 2 years of Front Office experience in a 5-star hotel setting, preferably in the same position.
Strong knowledge of Microsoft Office products, Opera PMS (Cloud), HotSoS, and Sevenrooms.
Clear and effective communication skills in English and proficiency in at least one of the following languages: Arabic, Chinese, Russian or any European language.
Demonstrated ability to perform tasks with meticulous attention to detail, coupled with effective organizational skills for handling multiple responsibilities.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
