Job Information
Dubai Holding Assistant Front Office Manager - Jumeirah Living Marina Gate in Dubai, United Arab Emirates
About Jumeirah and the Hotel:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah Jiving Marina Gate is a destination for urban living in Dubai’s upbeat Marina, ideal for those looking for a space that caters to work and play. Sitting boldly in the waterfront, Jumeirah Living marina Gate redefines the standard of living by offering exclusive range of facilities and amenities including an infinity pool overlooking Dubai Marina, along a-state-of-the-art fitness center and Amara Lounge. An exciting feeling of accomplishment and excitement envelops this destination that long and short-term guests confidently call home.
“ Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.”
About the Role:
An exciting opportunity has arisen for an Assistant Front Office Manager to join our amazing Front Office team in Jumeirah Living Marina Gate. The main purpose of the role is to provide proactive, professional, and efficient guest service ensuring maximum guest satisfaction in a manner consistent with Front Office standards.
The main duties and responsibilities of this role are to:
Act as the Head of Department.
Ensure that all services offered in the Front Office are always available and are carried out with the utmost efficiency and courtesy to effectively handle and resolve any guest problems or complaints as per the guidelines established and documented in the Rooms Operations Manual.
Undertake duty management shifts as required, including night shifts, and assume responsibility in the absence of senior management in all matters concerning the safety, security, and well-being of hotel guests to effectively handle and resolve any guest issue and maintain operations at the required quality level.
Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out from the Front Office.
Assist the sales team in controlling peak periods, resolving conflicts in bookings, changing dates and facilities for guests/groups to support the satisfaction of client needs according to the standards and processes of the Company.
Plan and implement effective up-selling activities to support the maximum room revenue through effective rate management.
Review expected arrival rooms to ensure that rooms are arranged as per the preference of each guest and amenities placed prior to the guest arrival.
Liaise closely with all relevant Departments with regard to servicing and handling of incoming groups, while meet and welcome regular and VIP guests in accordance with Company and the Hotel Guest Recognition Programme and protocol.
Meet regularly with the Front Office Supervisors/Duty Managers to review the operation of the department to ensure smooth co-ordination and communication.
Manage the day-to-day operations of the Front Office providing guidance, encouraging teamwork, and facilitating related professional work processes to achieve high performance standards and liaise with internal and external parties at the appropriate levels to ensure smooth flow of operations.
Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Company provides world class and luxurious hospitality services to its guests.
Recommend some improvements to the Front Office policy, implement approved departmental policies, processes, and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.
Motivate subordinates and contribute to the identification of opportunities for participating in change initiatives, programs and projects considering best practices, improvement of processes and productivity improvement. Maintain inter-departmental relationships to ensure seamless customer service.
Must lead by example by demonstrating the Heart & Spirit of Jumeirah in their role continuously.
About You:
The ideal candidate for this position will have the following experience and qualifications:
Bachelor’s degree of Hospitality Management or relevant field from an accredited and renowned University.
5 to 8 years of experience within the international hospitality industry; 2 years of which in a manager position in a luxury hotel.
Experience in working with a culturally diverse workforce.
Ability to resolve guest complaints/issues in a calm and professional manner.
High level of customer service and anticipating to customer needs.
Very good knowledge of hospitality operations and processes
Familiar with Property Management Systems.
Strong problem solving, reasoning, and analytical abilities.
Very good command of speaking, reading, and writing English language.
Computer literacy and very good MS Office skills.
Operational Excellence: Delivering Excellence / Influencing & Communication
Personal Attributes: Flexibility and Adaptability / Understanding people
Leadership Talent: High performance teamwork and co-operation
About the Benefits:
This position offers an attractive tax-free salary, paid in Dirhams (AED), the local currency of UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
