Easter Seals Jobs

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

Summary of Role

The Desktop Support Specialist II's primary responsibility is daily support of PCI end users. This will be accomplished by:

• Monitoring the Solution Centre and resolving Solution Centre submissions efficiently.

• Diagnose computer hardware / software, & network connectivity accurately and efficiently.

• Use good judgement in determining if issue needs escalation.

• Performs hardware / software installs & provide all support in a professional manner.

Key Responsibilities:

• End user support

• Monitor Solution Centre, Spiceworks

• Computer setups, which includes, but is not limited to: Operating Systems setup, installation of MS updates, Anti-Virus installation / configuration, software installation /configuration, network configuration, image / re-image PC / laptops

• Proficient with MS Office installation, configuration, and troubleshooting

• Basic hardware & software trouble shooting, ability to install / upgrade hardware /software

• Network user creation / deletion, basic knowledge of AD Mailbox creation / deletion, distribution group maintenance, basic knowledge of EMC

• iPhone setup & IOS troubleshooting

• Procurement of, but not limited to: Computers, desktops, & printers

• Proper escalation of Solution Centre submissions

• Provide one on one assistance to end users by either phone, email, Bomgar, or

• Solution Centre

• Coordinate with third party service providers for timely repair / configurations of systems under maintenance agreement warranty or systems that are outsourced

• Keep up to date with current technologies

• Knowledge / Skills & Experience

Essential:

• Experienced with hardware / software

• Experienced in troubleshooting network connectivity issues

• Basic understanding of TCP/IP, DHCP, AD, EMC, & DNS

#LI-MS1

Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future (https://pci.com/)

Equal Employment Opportunity (EEO) Statement:

PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Why work for PCI Pharma Services?

At PCI, we have an uncompromising focus on providing quality and operational excellence and providing the industry leading customer experience. Our people make all of this happen, so providing an industry leading experience for our people is equally as important. By creating an authentic culture of purposeful work, we aspire to be an interesting and fulfilling place for talented individuals to grow careers. We live a philosophy of intentional learning combined with real-life experience supported by a fair and competitive rewards program. We are individuals, teams and a company that believes in our purpose and our approach is simple, the people who work at PCI fuel our business; we don’t say no, we figure out how.

PCI Pharma Services is an Equal Opportunity Employer/Vet/Disabled