Job Information
Lithia & Driveway DFC Customer Service Representative - Call Center in Driveway Finance Corporation, United States
Dealership:L0238 Driveway Finance Corporation
Kickstart your career in a dynamic call center environment! As a DFC Customer Service Representative, you’ll provide top-notch support to customers over the phone and email. Bilingual Spanish-speaking candidates are highly encouraged to apply!
DFC Customer Service Representative I
The DFC Customer Service Representative I will be responsible for handling inbound service calls from customers while providing excellent customer service and accurately capturing data using company loan processing systems.
The DFC Customer Service Representative I reports to the DFC Customer Service Supervisor.
Location: Tigard, OR (On-site)
Start Date: 01/13/2025
Compensation: $20/hr - $21/hr
Schedule: Monday through Friday, 7 AM - 4 PM, 8 AM - 5 PM, 9 AM - 6 PM, or 10 AM - 7 PM
Responsibilities
Handle inbound from customers in a Call Center environment while delivering quality service
Monitor customer account details for non-payments, declined payments, delayed payments and other irregularities
Prepare documents as needed to fulfill customer requests
Educate and counsel customers on account terms
Maintain and ensure accurate, up-to-date customer account information
Forward delinquent accounts to the appropriate Collections Team for account management
Other duties as assigned
Skills and Qualifications
Previous telephone customer service experience preferred
Ability to perform accurate data input into a variety of software
Ability to provide courteous, knowledgeable, and professional customer service both in person and on the telephone.
Strong attention to detail
Sense of urgency
Excellent communication
PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
Competencies
Does the right thing, takes action and adapts to change
Self-motivates, believes in accountability, focuses on results, makes plans and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*
Up to 1/3 of time: standing, walking, lifting up to 25 pounds
Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
*Reasonable accommodations may be made to enable individuals to perform the essential functions.
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
