Job Information
Prudential Senior Claims Examiner (Remote) - R-117927 in Dresher, Pennsylvania
Senior Claims Examiner (Remote) - R-117927
DESCRIPTION/RESPONSIBILITIES: Job Classification: Operations - Insurance Operations
At Prudential, we make lives better by solving the financial challenges of our changing world. Bring your experience and unique insights to a collaborative culture focused on meeting our customer needs! Enabling Solutions is transforming our Enterprise-wide operating model to be a customer-obsessed organization that inspires all our employees to be bold and better in all that we do. The U.S. Back Office Customer Service (BOCS) organization is seeking a Claims Examiner in our Annuity Team of Beneficiary Fulfillment. The successful candidate will be accountable for the experience of the beneficiary as they key critical death claims transactions and help to move claims into good order by verbal and written communication with our beneficiaries and advisors. The candidate will be expected to interpret and calculate benefits according to contractual provisions, procedures, and federal and state regulations.
Key Responsibilities: * Creating a fast, accurate, and seamless experience for the beneficiary * Communicating to our beneficiaries and advisors in a professional manner, both verbal and written to bring claims into good order * Determining good order of requirements and processing the claim * Apply procedures and interpret contractual provisions. * Calculate of benefits * Participate in projects as needed
Qualifications: * Mandatory overtime required, sometimes on short notice, due to same day processing. * Ability to work in a fast-paced environment. * Annuity experience is a plus, but not a requirement. * Ability to build strong relationships with your team and leaders. * Exceptional verbal and written communication skills * Detail oriented and intermediate Excel skills * Impeccable organization, time management, and problem-solving skills
Additional Requirements: This position will work virtually, therefore new hires must be able to provide the following: * Subscribe to internet service provider plan with at least 25 Mbps download speeds. You must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary. * Must have the capability to handle calls with a cell phone (would need to have unlimited data and minutes) or a landline. Your personal phone number will not be identified to customers. * Quiet area in your home with minimal distractions and noise free. * Reliability and Dependability throughout our extensive training program is required.
What we offer you: * Market competitive base salaries, with a yearly bonus potential at every level * Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. * Retirement plans: 401(k) plan with company match (up to 4%) * Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development. * Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.
To find out more about our Total Reward package, visit Work Life Balance | Prudential Careers . Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
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Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $46,200.00 to $68,900.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a di cretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.
The Prudential Insurance Company of America, Newark, NJ and its affiliates.
