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Job Description: As a Customer Education Manager, you are responsible for planning, executing, and evaluating day-to-day self-serve content that is high-quality, relevant, and engaging to help Pluralsight customers achieve their business outcomes. You'll create strategic content across a variety of different formats, but primarily written and video via webinars. You'll collaborate closely with fellow members of the Customer Success, Marketing, and Product teams to create engaging and effective educational content. You'll be part of the Customer Success team and report to the Sr. Director of Digital Success. Our mission is to enable our customers to grow through self-serve content, so you'll be playing a critical role in helping both Pluralsight and its customers achieve business goals.

Who you're committed to being: * You'll work closely with key stakeholders to identify educational needs and create solutions. * You will lead projects, manage timelines and deliverables, work with subject matter experts, and evaluate success. * Build, operate, and lead a cohesive 1:many webinar series with evergreen content and unique content based on new trends and customer needs. * Create engaging content aimed at just-in-time resources that help our customers more effectively get the most out of their Pluralsight subscriptions and evaluate data to determine engagement and success metrics and identify opportunities for improvement. * You'll understand Pluralsight customers, their challenges and opportunities, and you'll regularly contribute ideas for high-quality content.

What you'll do: * You will leverage qualitative and quantitative data to determine learning gaps and use that information to iterate and improve. * Implement learning metrics and dashboards to ensure the client training programs are effective and efficient, improving the current ROI. * You will work collaboratively with internal and external teams to understand how to measure the performance of our content-what's resonating, what's driving traffic, what's reducing support tickets, what has a high CSAT rating-and you'll use data to help make recommendations about what content we should create. * Partner with customer success and marketing leadership to develop and support Pluralsight Customer User Groups and Community * Own customer playbook and content creation, training with the customer teams, and ongoing operational preparedness as new features or products are released. Adapt playbooks and skill set development training with special attention to approach for scaling up teams.

Experience you'll bring: * Operational experience within customer success, product, and customer education teams. * A strong background in customer strategy, and an exceptional storyteller and writer. You'll have a thorough understanding of the B2B SaaS landscape and consider yourself a life-long learner. * Experience leading projects and delivering solutions of varying size and complexity. * Strong interpersonal skills with ability to clearly explain sophisticated issues to a range of audiences. * Strong communication skills * Bachelors Degree * 3+ Years experience with self-serve customer education strategies. * 3+ Years experience running large, cross-functional projects.

Requirements: * Experience working with CRM platforms (e.g., Salesforce) and customer success tools (e.g., Gainsight, Pendo, Zendesk, Tableau) is a plus * Exposure to multiple project management methodologies a plus * Prior experience in customer success, customer education, marketing, or product or other customer-facing roles, or in supporting these types of teams. * Experience in SaaS and recurring revenue businesses. * Experience in complex orga nizational settings (e.g., PMO, geographically dispersed teams, etc.).

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