Easter Seals Jobs

Job Description:

As the Director of Commercial Customer Success, you will own developing and driving overall customer success strategy and renewal ARR across thousands of customers. You will drive a strategic vision for Pluralsight within the customer base to drive adoption and value realization at scale. In this role, you'll be responsible for guiding and coaching Customer Success Managers on success planning, adoption strategies, and customer critical issues. You'll also work with peer sales directors, global CSM directors and VPs to drive renewals and expansion opportunities to achieve best-in-class gross and net retention targets.

What you'll do: * Empower and encourage your teams to drive towards targets while also focusing our customers * Drive and develop new initiatives and other key programs as required to evolve our Customer Success strategy. Particularly focused on a balance of human lead and digitally lead engagements. * Ensure alignment of strategy/approach between Sales and Customer Success * Meet and exceed Net Retention and Gross Retention goals * Support operations on behalf of your segment, such as forecasting, recruiting, training, quality assurance, CSM capacity, and customer feedback * Monitor and measure customer health and proactively mitigating risk * Build relationships with our top customers to foster upsell, prove value and to ultimately drive retention

Experience you'll bring: * Experience in customer facing roles, preferably in the SaaS industry * Experience leading multiple teams who own the renewal transaction * Product lead growth of Digital Touch/Scale Experience * Direct experience negotiating renewals and driving ARR * Experience in working with and implementing enterprise customer success and sales processes and methodologies * Travel up to 30% required * Experience with the office of the CIO/CTO * Deep understanding of change management * Experience with Gainsight and Anaplan

Requirements: * Requires a minimum of 12 years of related or equivalent experience; or 8+ years and an advanced degree. * 2 years minimum experience in a leadership role Why you'll love working here: * We're remote- and hybrid-friendly * We're mission driven and guided by our culture pillars * We have a strong commitment to diversity and belonging * We cultivate a culture of trust, autonomy, and collaboration * We're lifelong learners and champion team member growth and advancement * We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more. About us: We're Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights.

Learning and development are at the core of who we are. We're out to help every technologist build better, and we're looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.

Physical and Mental Requirements Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, comple te tasks independently, and make timely decisions in the context of a workflow.

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