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Job Description Summary

Epic Infrastructure Engineer is responsible for infrastructure support for Epic Applications. The person in this position is responsible for the servers from bare metal, through hypervisor and guest systems; is responsible for infrastructure applications such as VMWare Horizon, VMware VCenter, F5 Load Balancer appliances, Backup & Security solutions, as well as the hardware that support these solutions. Strong understanding of Data Center operations is important. A Background in VMware / Hypervisor management, load balancing, backup and recovery strategy and cyber security awareness is important.

Job Description

Essential Functions

• Act as the primary support contact for new development, technical issues and general questions related to infrastructure.

• Maintain EPIC technical infrastructure.

• Work on collaboration with Epic to implement new projects (e.g., new module).

• Manage upgrades of assigned applications with Epic by setting timelines, maintaining continuous communication, and addressing any issues.

• Analyze and communicate impact of known issues.

• Guide design of future data center platforms and systems, to include but not limited to, designing our next Epic hosting platform.

• Work with Epic representatives, the organization's business community and end-users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline.

• Participate in training, work with end users and notify those areas of new feature updates as they are available.

• Stay up to date on all releases and participate in the quarterly update process. Triage requests and determine priority of issues.

• Resolve infrastructure level issues and restore end user access quickly and efficiently.

• Collaborate across roles and teams to solve end-user problems

• Validate solutions are complete and appropriately implemented.

• Identify and implement requested changes to the system.

• Follow established guidelines for system change control. Implements approved changes based on operational priorities. Maintains system documentation to enable ongoing support of the system. Identifies revisions needed to existing Policies & Procedures, and initiates revision process with appropriate organizational departments.

• Hold ongoing communication with team members and department representatives and leaders (including Senior Leadership, if required) to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones

• Performs other duties as requested by primary manager that do not compromise moral code of conduct or protocols set in place for patient or employee safety

Supervised Positions

• None

  Qualifications

Minimum Education Required

• Associates degree, Associate IT degrees, 3rd party information technology certifications, along with comparable experience considered.

Minimum Education Preferred

• Bachelor’s degree from accredited university in MIS, Business Administration, Information Systems, or any clinically related degree is highly preferred

Minimum Experience Required

• Testing and Scoring: All applicants are required to take the Epic pre-requisite testing and meet acceptable scoring requirements for consideration for positions.

• Certification: Server Management Certificate (Server+, RHCSA, VCP-DCV, AWS SysOps Administrator or other relevant certificates. (One required)

Minimum Experience Preferred

• Experience: Demonstrated knowledge of hypervisor management, server deployment, management and troubleshooting. Linux and Windows management skills.

• Knowledge of F5, Veeam highly preferred

• Experience with VMware, Microsoft Server Administration, Load Balancing, backup solutions management.

• Experience: Two (2) to four (4) years of relative Epic experience.

Required Knowledge/ Skills/ Abilities

• Knowledge: Knowledge of VMware infrastructure, Windows and Linux server management

• Security: This position has access to and knowledge of extremely sensitive, private and confidential materials. Ability to maintain the highest standard of confidentiality is required with zero tolerance. Any breach of this requirement could result in immediate termination.

• Service: Exceptional customer service and support skills are expected and required. Our objective as a department is to provide the very best service to all the departments that we serve.

• Expectations: As projects and priorities dictate, must be available and willing to work non-standard business hours such as evenings, nights, weekends, and holiday’s if/when necessary (required) and take after hours call on rotation with other analysts.

• Maintain current certifications

• Demonstrates commitment to organizations five (5) priorities and Six Ground Rules

• Person in this position is required to understand, agree upon and follow our Six Ground Rules:

• No excuses.

• We are a team.

• Bring up your ideas.

• Poor performance will be addressed.

• ‘That’s not my job’ is not acceptable

• Manage Up.

Shift

DayShift Details

8:00 am - 4:30 pm

FTE

1

Type

Regular

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Equal Employment Employer

Southeast Health is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Southeast Health will provide reasonable accommodations for qualified individuals with disabilities.