Easter Seals Jobs

E -Banking Support Specialist

Accountable for adhering to the Bank’s BSA, AML and Office of Foreign Asset Control (OFCA) applicable policies. Employee must follow specific unit procedures developed in compliance with the policies. Employee is also responsible for reporting any suspicious activity and/or transactions in accordance with the Bank’s processes and comply with any mandatory BSA, AML and OFAC training assigned.

Essential Functions

Commercial cash management support, including technical support, product customization and agreement development. Verification of E-Corp data entry for quality control purposes.

Researches, makes recommendations and resolves customer disputes related to internet-based banking services and check card transactions in conformance with all financial institution and network regulations.

Consumer internet banking support such as creating new users, reviewing applications from branches, setting passwords and sending authentication credentials to customers.

• Anticipates and provides service excellence to both internal and external customers

• Establishes, sustains and fosters both internal and professional contacts to build, enhance, and connect to FirstBank services

• Delivers clear, effective communication and takes responsibility for understanding others.

• Understands how the organization works, including, current and future policies, practices and trends

• Identifies problems and conducts appropriate analyses involving others to searches for best solutions

• Takes initiative and assumes personal accountability for goals, outcomes and deadlines

• The employee understands organization’s vision and upholds the organizations values in everyday words and actions.

• At higher levels the employee takes a long-term view and share with others the vision and the organization path ahead.

• Provides direction and leadership to help teams achieve goals and operate cooperatively and cohesively

  Physical Demands

  Activity Frequency (Percent of Time)

Seated Regular 25% to 50%

To walk on foot Not Required 0%

Visual, Motor effort Regular 25% to 50%

To handle, to operate Regular 25% to 50%

Frequency (Percent of Time) Travel Area, Occasional Up to 25%

Supervision Responsibility: No

Supervise To: Independence of Judgement

Impact of Errors The impact of errors of this position could affect Departmental activities.

Compensation

First Bank Florida is a proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.

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