Job Information
Lenovo IT Support Operations Specialist in Distrito Federal, Mexico
IT Support Operations Specialist
General Information
Req #
WD00067521
Career area:
Information Technology
Country/Region:
Mexico
State:
Distrito Federal
City:
Mexico D.F.
Date:
Saturday, July 6, 2024
Working time:
Full-time
Additional Locations :
- Mexico - Distrito Federal - Mexico D.F.
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
Lenovo seeks a IT Support Operation Specialist to play a critical role on supporting workflow systems and data management, workflow management, operations, IT process efficiency, processes recommendations & customers resolutions.
Work to administer a system: user accounts passwords, resets, setting up rules, track issues, and process improvement initiatives.
Support System administration tasks and update project plans, this includes but is not limited to supporting data to and from the system.
Support customers on the use of tools, including training, use cases, support questions, issue resolution, and confirm system data quality.
Perform testing of new enhancements and software tools document process updates for end users. Support of system administration processes including data input based on use case need for eDiscovery and other Legal Operations supported systems, execute support tasks, and support signatory and approval processes.
Support other Operations tools as needed such as SharePoint sites and web tools, Chatbot Q&A input and testing, and other applications that allow Legal users to interact with the Legal team more effectively.
Basic Job Requirements:
English advanced (fully bilingual) this position reports to USA
Management systems experience, 2+ years
Experience on workflow systems
Bachelor's degree IT or related
Negotiation skills
Excel capabilities
Process Flow charts and word documentation for processes
Negotiation skills
Teamwork
We are equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as veteran and basis of disability or any other federal, state, or local protect class.
Additional Locations :
Mexico - Distrito Federal - Mexico D.F.
Mexico
Brazil - Distrito Federal
Mexico - Distrito Federal - Mexico D.F.
