Job Information
Tau Six Senior Unified Communications Analyst (TS/SCI) in District Of Columbia
Tau Six, an agile small company delivering cutting edge cybersecurity and systems integration services to the US National Security market, has an immediate need for a Senior Unified Communications Analyst for a Department of Defense customer. In this role you have the opportunity to work with a cross-functional team in multiple technical areas to include operations, engineering, security, and systems development to deliver secure solutions to our national security customers.
Security Clearance Requirements: Active Top Secret / SCI Required
This position requires full-time on-site support. This is not a remote position
Responsibilities:
Resolving Unified Communications user incidents and requests, to include operational voice and video challenges
Resolve issues with vendor-specific multi-level video teleconferencing systems
Complete Moves/Adds/Changes according to the specified SLAs
Provides weekly report activities to manager
Assist with the installation of local and/or remote data and voice communications equipment to include but not limited to voice terminals, video conferencing units, concentrators, minicomputers, central processing units, and facsimiles
Create and maintain appropriate documentation, including operational instructions
Work in a team with standardized solutions based on Cisco wired and wireless network equipment around the country and sometimes internationally
Basic Qualifications
4 plus years' experience in information networks including Cisco VTC codes, Cisco VoIP endpoints, Cisco Unified Call Manager (CUCM) version 11.5 or later, Cisco Telepresence Management Server
Certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level II
DoD 8570 computing environment certification within 6 months of hire. Cisco CCNA Voice or equivalent certification.
Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it
Utilize excellent customer service skills and exceed customers' expectations
Local travel up to 10%
Qualifications:
Bachelor's degree (preferably in IT, Cyber Security, Computer Science, Information Systems Management, Engineering, or similar field of study) or a Master's degree
Experience with SolarWinds Voice/Video QoS product a plus
