Job Information
Rock Family of Companies UX Research Intern - Summer 2025 in Detroit, Michigan
The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.
No matter where you are in your journey, we value your unique perspective and background. As an intern at Rocket, you are crucial part of our team and are trusted to make decisions and be part of our spirit of collaboration, all while exploring the business area you’re interested in.
Drawing from generative and evaluative research methods, the UX Research team plans and executes creative studies that drives empathy and understanding of user goals, needs, attitudes, and behaviors. Working closely with a cross functional team, our team members’ actionable insights and artifacts provide direction and confidence in product decisions across the Rocket platform. As champions of our discipline, they foster a culture of research and continuous learning across the company.
About the Role
Work closely with other UX Researchers to plan and conduct user research studies within a given business area
Synthesize and share research findings with cross-functional and interdisciplinary teams
Visualize research into artifacts such as customer journey maps, service blueprints, and personas
Explore new business areas, research methods, and disciplines
About You
Bachelor’s degree or master’s degree in human-computer interaction (HCI), psychology, anthropology, sociology, or related field
Knowledge of exploratory research activities such as contextual inquiry, ethnography, and diary studies
Knowledge of evaluative research activities such as usability testing, heuristics evaluations, surveys, and clickstream analysis
Knowledge of facilitating ideation, alignment, and engagement workshops with a variety of disciplines and stakeholders
Understanding of the mortgage or financial services industry (fintech)
What You’ll Get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks (https://www.myrocketcareer.com/working-here/benefits/) .
About Us
Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, The Pulse, at Careers@myrocketcareer.com .
The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.
