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MANAGER OF DONOR HOSPITALITY JOB DESCRIPTION

Department: Advancement

FLSA Status: Exempt

Work Location: Hybrid

FT/PT: Full time

Last Revision Date: August 14, 2024

How to apply: A cover letter is required for consideration of this position and should be attached as the first page of your resume. The cover letter should address:

• Your specific interest in the position and working at the Detroit Symphony Orchestra
• Outline your skills and experience that directly relate to the responsibilities of the role

The Organization: The Detroit Symphony Orchestra (DSO) is known internationally for trailblazing performances, collaborations with the world's foremost musical artists, and a deep commitment to serving our community. Making its home in the historic Orchestra Hall at the Max M. and Marjorie S. Fisher Music Center, the DSO actively pursues its vision to be an inclusive and culturally relevant community where all people can experience their world through music.

The DSO is a complex organization. Operating 365 days per year in historic Orchestra Hall, one of America's most acoustically perfect concert halls, we are a performing arts institution, an educational facility, and a community center. We are governed by an independent Board of Directors and employ both union and non-union employees as musicians, stage crew, and administrative staff. Creating a unified culture throughout the institution is an organizational imperative, and we are guided by our values of excellence, diversity, resilience, collaboration, and innovation. The DSO is also deeply invested in the city of Detroit; through our Detroit Strategy initiative, we are expanding the DSO's participation in the growth and well-being of the city.

The DSO's commitment to diversity, equity, and inclusion is paramount to who we are; we work to create an environment where all employees are seen, valued, and supported to enable their best every day. This is essential as we pursue our mission to impact lives through unforgettable musical experiences by sustaining a world class orchestra for the city of Detroit and the global community.

The DSO offers a unique, fast-paced working environment, an excellent overall compensation package, and is an Equal Opportunity Employer. For more information visit www.dso.org.

Position Summary: The Manager of Donor Hospitality will develop and implement a comprehensive Donor Stewardship Program at the DSO. This role is responsible for maximizing engagement via the concert experience, including ticketing and the Herman and Sharon Frankel Donor Lounge, while driving excellence in all aspects of Advancement Event operations. Further, the position manages all concert-related stewardship for the Advancement team. Additional primary responsibilities include oversight of vendors related to enhancing the concert experience and managing two part-time employees. We value creativity and innovation to fully engage the donor community. The Manager works collaboratively across the DSO and within the Advancement team to support a wide range of fund-raising activities, support for programs, future strategic goals, and organizational initiatives.

*Specific Duties and Responsibilities:  *

• Collaborates with Advancement team to proactively engage donors with individualized stewardship strategies across all funding sources -- individuals, institutions, government.

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``` - Manages staffing, budgeting, spending, and the overall experience of the DSO's Herman and Sharon Frankel Donor Lounge. As such, works many evenings and weekend hours aligned with DSO concert schedule.

Oversees and manages the DSO Governing Member benefits program. This includes ticketing support for DSO Governing Members (donors >$2,500) in