Job Information
Ser Metro-Detroit Lead Youth Career Coach in Detroit, Michigan
*JOB TITLE: *Lead Youth Career Coach
*DIVISION: *Youth Services
*DEPARTMENT: *Youth Services
*LOCATION: *Samaritan Center - 5555 Conner St, Detroit, MI 48213 (East)
*REPORTS TO: *Youth Services Manager (WIOA)
*FLSA STATUS: *Exempt/Salaried
*CLASSIFICATION: *Full-Time Regular
APPROVED DATE: 9/20/2021
*JOB SUMMARY: *Leads, supervises and provides on-going guidance and support to the Youth Services Case Management Team.
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ESSENTIAL DUTIES & RESPONSIBILITIES:
- Works closely with Youth Services Managers to carry out deliverables for federal, state and local funded Youth Workforce Readiness Program.
- Contributes to the design of operational strategy of program. Assists in the development and implementation of the program goals, systems, policies, and procedures.
- Provides direction to entire case management and job development teams, disseminates program information and conducts trainings, while working between both campus locations as necessary.
- Oversees the hiring, training, supervision and performance evaluation of Case Managers (Career Coaches), Success Coaches and Employment Specialists for both locations.
- Oversight of the Management Information Systems (MIS) input, Launchpad and quality assurance programming for the site, ensuring activities and other metrics are properly recorded in all systems.
- Manages Xello, college and career readiness software, and ensures case management team are properly trained and working with participants on modules and stipends.
- Explores and researches additional educational development resources.
- Works closely with data team to ensure measures are in place to capture and share relevant programmatic data, both internally and externally.
- Collaborates with other program partners to organize projects and activities that will benefit the educational, physical and social development of youth.
- Provides technical support and advice in all matters related to customer assessment, supportive services, and strategies that address the customer's removal of barriers to participation.
- Assists in ensuring the program enrollment goals and other objectives are met as specified by funding sources and the organization. Reports to supervisor on program progress and matters of concern.
- Meets with staff on a regular basis to discuss program participant progress, concerns or other related issues.
- Conducts periodic reviews of case files, notes, individual service strategies and home visits.
- Compiles program statistics and prepares related performance and progress reports for management.
- Provides positive leadership and direction for youth program staff and participants, utilizes trauma-informed care and person-centered supervisory techniques to address and model self-care and personal boundaries for staff and participants.
- Contributes to the team effort by performing other duties as assigned.
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*SUPERVISORY RESPONSIBILITIES: *YES
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JOB QUALIFICATIONS:
Graduation from an accredited four-year college or university (with major course work in social work or a related field preferred).
Experience working with at-risk youth and youth agencies.
Two to four years of management experience in human services or related field preferred.
Bilingual language skills in English/Spanish or English/Arabic preferred.
Computer skills necessary to effectively maintain a database and generate reports.
Interpersonal skills necessary to effectively communicate with s