Job Information
Rock Family of Companies Human Resources Support Specialist Intern - Winter 2024 in Detroit, Michigan
The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.
As a Human Resources Support Specialist Intern, you'll provide human resource support to internal and external clients. Your mission is to receive, prioritize, document and troubleshoot to resolve and/or escalate end-user questions related to candidates, new hires, payroll, benefits, HRIS and Workday. You'll also leverage Outlook, Slack and phone calls to ensure timely resolution with a high level of client service.
About the Role
Assist team members with a variety of questions and problem-solving related to the team member experience
Access all available resources and ask diagnostic questions to troubleshoot systems access issues
Assist new team members with benefits enrollment
Prioritize, schedule and escalate requests when required to the appropriately experienced Pulse resource
Process team member verification of employment requests.
Provide amazing client service in line with our ISMs when fielding incoming help requests from end users
Resolve HR-related questions and identify common issues and themes
Perform post-resolution follow-up to ensure issues have been adequately resolved
About You
Minimum Qualifications:
Customer service experience
Proficiency in the Microsoft Office suite
Comfortable communicating on the phone, through chat, and email to help people
Curious and resourceful with the ability to think creatively to solve problems
Innovative with a growth mindset
Passionate about human resources in general
Preferred Qualifications:
Recently graduated from a 2- or 4-year degree program or in a master's program.
Experience with Service Management platforms (Workday, ServiceNow, Salesforce)
What You’ll Get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks (https://www.myrocketcareer.com/working-here/benefits/) .
About Us
RKT Holdings is a centralized hub that delivers thoughtful and innovative solutions for Rocket Companies® . We’re a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, The Pulse, at Careers@myrocketcareer.com .
The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.
