Easter Seals Jobs

Description:

We are seeking a Help Desk Technician to provide Level 1 phone/chat support and meet and/or exceed service level agreements for assigned support tickets. Responsibilities include:

• Record requests, incidents and status information through the use of firm’s ticket handling system

• Manage daily individual performance based on key performance metrics including call capture, available time, speed of answer, call/chat resolution and customer service

• Meet and/or exceed service level agreements for all support interactions (e.g., phone, chat, tickets)

• Support the implementation and deployment of internal business systems and solutions

• Proactively maintain communications with callers through analysis and resolution processes, particularly in difficult customer situations by keeping them informed of the status

• Help train and support our new hires via peer advising if required

• Ability to work a flexible schedule, including weekend days, to support 24x7 environment

• Utilize and contribute knowledge articles to the knowledge base

Skills: Help desk support, Help desk, Windows 10, Active directory, Support, Customer service

Additional Skills & Qualifications: Customer Service, documentation skills

Location: Candidates must be local to the Detroit Metropolitan Area in Michigan

Schedule: Monday-Friday 8am-5pm

Compensation: $16-$19 per hour

Additional Skills & Qualifications: Need to be comfortable being on site 5 days a week and working 40 hours per week

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

▪ Medical, dental & vision

▪ Critical Illness, Accident, and Hospital

▪ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

▪ Life Insurance (Voluntary Life & AD&D for the employee and dependents)

▪ Short and long-term disability

▪ Health Spending Account (HSA)

▪ Transportation benefits

▪ Employee Assistance Program

▪ Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.