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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12319313 CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you \"Dare to Grow\" with us?

YOUR ROLE

Supervises and coordinates activities in either the clearing of imports shipments through U.S. customs, or the customs clearance activities in the customs house brokerage or gateway environment, in accordance with Federal or foreign regulations governing the shipment, receipt, and documentation of imported / exported products. Oversees daily operations of the department, to ensure profitability and compliance with company policies, ISO Guidelines, and applicable regulatory requirements; providing excellent customer service through timely and accurate processing and compliance with government regulations and / or company policies. Models and acts in accordance with our guiding principles and core values.

There are two levels of supervisor. The Supervisor I supervises smaller teams, less complex or smaller scope of operations. The Supervisor II oversees larger groups which typically includes several teams, complex and broad scope of operations.

WHAT ARE YOU GOING TO DO?

Review and reconcile all management and financial reports for department.

Review profitability and growth of department regularly with operations.

Work with operations to establish business plan and goals for department.

Develop and maintain excellent service to internal and external customers at all times.

Ensure independent service commitments of CEVA import clients are met and that compliant declarations are made to U.S. Customs and related regulatory groups.

Serve as interface with Customs and other Federal Agencies to ensure compliance with all pertinent laws and regulations.

Oversee or compute duties, tariffs, price conversions, weight and volume of merchandise exported/imported to and from foreign destinations.

Supervise the preparation of U.S. Customs Documentation prepared on in-house systems of all assigned services staff; communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays.

Oversee pre-alerts daily to determine whether freight is arriving as expected and documents are received within the time standards specified. Confirm arrival time with carrier and the arrival of documents within one business day of freight arrival.

Ensure files and records are set up relevant to the consolidation, contact origin office for incomplete information.

Provide written quotations as requested by customers and provide copy of quotation to manager and document customer profile information.

Coordinate timely clearance and delivery of imported cargo based on company and customer service commitment standards; communicate with customers to ensure proper handling of goods, and keep customers advised of changes in import regulations, tariff an bonding requirements.

Examine documents including invoices, bills of lading and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt and documentation of imported/exported products.

Establish, monitor and revise policies, procedures and service standards for customs clearance operations, and write procedures for the handling of each account. Includes classifications, schedule of service, shipment entry, and booking process, Consularization Regulations and export services.

Provides consultation to customers on the importation of goods thru U.S. Customs, governmental regulations/inspections, changes in import regulations, transportation, bonding/insurance requirements and general industry expertise.

Oversee and monitor team performance - both quantity or quality - audit shipment documents and conduct periodic client reviews to identify areas of concern in the clients\' export processes. Communicate / escalate transaction problems or irregularities to manager and assist in identifying solutions.

Train new staff in assigned duties.

Assess progress of trainees and assign additional duties as appropriate.

Conduct training courses and seminars for staff and clients in areas of shipping and export regulations and procedures. Provide guidance and