Job Information
Iowa Department of Administrative Services Long-Term Care Ombudsman in Des Moines, Iowa
Long-Term Care Ombudsman
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Long-Term Care Ombudsman
Salary
$51,750.40 - $78,624.00 Annually
Location
Des Moines - 50319 - Polk County, IA
Job Type
Full-time
Job Number
25-01351
Agency
400 Health & Human Services -Compliance
Opening Date
11/18/2024
Closing Date
12/1/2024 11:59 PM Central
LinkedIn Tag
#LI-POST
Point of Contact
Angela Van Pelt at angela.vanpelt@hhs.iowa.gov
Description
Benefits
Questions
Job Description
The Iowa Department of Health and Human Services’ (Iowa HHS) Division of Compliance, Office of the State Long-Term Care Ombudsman is seeking a Long-Term Care Ombudsman.
Summary:
Operating under the federal Older Americans Act, the Office of the State Long-Term Care Ombudsman (OSLTCO) plays a crucial role in safeguarding the well-being and rights of individuals residing in long-term care facilities. The OSLTCO is seeking a Long-Term Care Ombudsman to review, investigate and work to resolve complaints for or on behalf of residents/tenants in long-term care facilities and Medicaid managed care members receiving Medicaid long-term services and supports in the community.
Responsibilities:
Conduct facility visits, investigate and work to resolve complaints by or on behalf of residents/tenants in long-term care facilities Provide information, consultation and education to individuals, providers, facility staff, resident and family councils and document all activity details.
Develop and maintain a working knowledge of resident's rights and state and federal rules and regulations, and apply appropriate strategies for resolving complaints and representing the rights of residents/tenants.
Monitor operations of long-term care facilities by going to the facility and observing staff and facility routine, visiting with residents, family and visitors about their satisfaction with quality of care and quality of life at the facility.
Review, investigate and work to resolve complaints by or on behalf of Medicaid managed care recipients with their managed care organization. Assist recipients in understanding the services, coverage, access provisions, responsibilities, their rights and opportunities under Medicaid Managed Care.
Provide advice and assistance relating to the preparation and filing of complaints, grievances, and appeals of complaints or grievances, including through processes available under managed care. Provide information, consultation, and education on long-term services and supports related to the Medicaid managed care program.
Determine the most resourceful utilization and placement of volunteers within assigned territory, provide support and consultation to Certified Long-Term Care Ombudsman volunteers.
Promote the Long-Term Care Ombudsman Program through networking with internal and external customers-this includes participation in Department meetings, committees and events as well as other duties as assigned by supervisor.
How to Apply: For help creating a profile or entering your information, please go to the online Employment Application Guide.
Benefits:We have a great total compensation package, including:
Iowa Public Employees' Retirement System (IPERS) (Employee contributes 6.29%/State of Iowa contributes 9.44%)
Retirement Investors Club (RIC) (Employer Sponsored Retirement Plan) (State of Iowa matches up to $75/month)
Health, Dental and Vision Insurance (See below for more details)
Vacation Leave (96 hours/year to begin, and increases with years of service)
Sick Leave (144 hours/year)
Paid Holidays (9 days/year)
Flexible Spending Accounts
Life Insurance ($20,000 paid for by the State of Iowa)
Long-Term Disability Insurance
For additional information, ourBenefits at a Glance (https://das.iowa.gov/sites/default/files/hr/benefits/documents/Benefits_at_a_Glance.pdf) outlines the amazing benefits for this position.
Click here (https://das.iowa.gov/state-employees/human-resources/employee-benefits-programs/employee-benefits-overview) to see how we compare with other employers or offers by using our Total Compensation Calculator.
The State of Iowa is an EEO/AA Employer:
IHHS values those with “lived experience” and encourages foster youth, foster parents, and/or parents who were in the HHS system to apply.
Minorities, women, veterans and persons with disabilities are also encouraged to apply.
Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD
E-Verify Statement:
Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Minimum Qualification Requirements
Graduation from an accredited college or university with a Bachelor's Degree in Human Services, Nursing, Social Work, Psychology, or Long Term Care;
OR
an equivalent combination of experience and education substituting one year of the required full-time professional/technical experience in long term care for each year (30 semester hours) of the required education to a maximum of two years.
For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/LongTermCareOmbudsman-02600.pdf)
Additional Qualification Requirements
Applicants for positions in the Office of the State Long Term Care Ombudsman must sign a statement showing they have no conflict of interest as indicated in the Older Americans Act.
Must possess a valid driver's license and proof of motor vehicle insurance.
Travel required.
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
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Website
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