Job Information
Primary Health Care Clinic Administrator II - East Side Clinic in Des Moines, Iowa
Are you looking for an opportunity to do amazing work helping others?
You've come to the right place. Let's make a difference!
Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay.
Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC’s Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown.
As a Clinic Administrator II, you will be responsible for overall operations of assigned clinical units including building a positive work culture and leading staff, financial management, leading strategic initiatives, ensuring patient and staff satisfaction, and monitoring compliance.
What's Great About this Position?
Provide leadership for our front office team to help further the team's mission to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay.
Enjoy work-life balance. Our clinic is open Monday - Thursday 8 AM - 8 PM, Friday 8 AM - 5 PM, and Saturday 9 AM - 1 PM. The Clinic Administrator typically works Monday - Friday 8 AM - 5 PM and is expected to be on call during clinic hours.
As part of our comprehensive benefit package, enjoy five weeks of paid time off you'll accrue during your first year of employment plus paid holidays.
What You Will Do
Develops and maintains a culture within assigned clinic consistent with the organizational culture. Builds relationships within assigned clinic to build trust, and patient, provider and employee satisfaction and engagement.
Monitors and proactively manages provider scheduling to ensure optimal patient access considering available human and physical resources.
Manages financials of the clinic operations including purchasing, expenses, including personnel management and revenue generation.
Implements strategic initiatives including leading change management efforts, informing and educating clinic employees to ensure effective implementation.
Assesses and maintains efficient clinic flow, ensuring patient and staff satisfaction while maintaining quality and financial objectives; leads daily huddles enhancing effective team communications; and facilitates performance improvement activities for productivity and quality for front end operations including accurate registration through collection of required patient data, assuring monetary collections & deposits, and improvement of patient health care access through accurate benefit assessments and assignments.
Monitors and ensures compliance with all regulatory requirements related to infection control and safety management, specifically the requirements with OSHA, Joint Commission and other multiple local, state and federal agencies plus accrediting organizations.
Manages team plus is responsible for staffing, orientation and training, performance management, and completing competency assessments. Provides ongoing coaching, feedback and guidance to employees to aid in job and goal achievement.
Manages compliance with accreditation, regulatory, federal and state rules and regulations as well as organizational policies and procedures. Coordinates and maintains the environment for assigned facilities, including performance and maintenance of safety check lists.
Stays abreast of trends and best practices in ambulatory/community health centers and residency programs. Identifies and implements best practices and standards in coordination with management team.
Qualifications You Need to Bring
Bachelor’s degree in Business Administration, Public Health, Accounting, or related field or equivalent combination of education and experience.
A minimum of 2 years of supervisory experience.
Supervisory skills with ability to effectively provide direction and feedback.
Strong detail orientation with high degree of accuracy.
Organization, prioritization, and time management skills with ability to work under minimal supervision.
Effective verbal and written communication skills.
Basic computer skills with proficiency using Microsoft Office applications specific to word processing and spreadsheets.
We Take Care of Our People
Your experience and skills determine your base pay. The hiring range for this position is typically $51,600 - $64,500, though highly experienced candidates may earn more. PHC also offers a comprehensive benefits package, including:
Generous PTO accrual (equal to 5 weeks at end of 1st year) plus paid holidays
License/certification fee reimbursement
Paid time off for continuing education & continuing education reimbursement
Tuition reimbursement program
401k with company match
Medical insurance
Dental insurance
Vision insurance
Life & disability insurance
Flexible spending & health savings accounts
Supplemental accident & critical illness insurance
Discounts on pet insurance
Visit https://phciowa.org/careers for a summary of PHC’s benefits.
Join the PHC Community
| PHC Talent Community (https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1a81e9ec-0004-4bf2-aadc-f982de3a9509&ccId=19000101_000001&lang=en_US&selectedMenuKey=CurrentOpenings) | Facebook (https://www.facebook.com/primaryhealthcareiowa) | Instagram (https://www.instagram.com/phciowa/) | LinkedIn (https://www.linkedin.com/company/primary-health-care-iowa/mycompany/verification/) | TikTok (https://www.tiktok.com/@phciowa?_t=8Wy7yQMltsI&_r=1&fbclid=IwAR3eYN31kfbNlQj1vmHoMlkGwCN5oZkmlwmxOs1OSAGcM7pdbykWuiulBqs) | Twitter (https://twitter.com/PHCIowa)
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