Job Information
Iowa Department of Administrative Services Child Care Assistance Support Worker in Des Moines, Iowa
Child Care Assistance Support Worker
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Child Care Assistance Support Worker
Salary
$31,137.60 - $44,345.60 Annually
Location
Des Moines - 50310 - Polk County, IA
Job Type
Full-time
Job Number
25-00959
Agency
400 Health & Human Services - Community Access & Eligibility - Child Support Services
Opening Date
10/16/2024
Closing Date
10/27/2024 11:59 PM Central
LinkedIn Tag
#LI-POST
Point of Contact
Chris Silberhorn (chris.silberhorn@hhs.iowa.gov)
Description
Benefits
Questions
Job Description
Summary:
Work Hours: Mon - Fri 8:00 AM – 4:30 PM overtime as needed.
This is a full-time opportunity, Monday – Friday with typical hours being from 8:00 AM- 4:30 PM with overtime as needed. This position is an in-office position located in Des Moines.
The starting salary is $14.97/hr. Individuals new to State of Iowa employment are eligible for a raise after completing their first 6 months.
This position (Clerk Advanced) serves as support for the assigned unit by providing a variety of support duties of a quasi-administrative nature to conduct specialized technical and clerical processes. All information maintained in the unit is confidential and must be handled accurately and in a timely manner.
Core Essential Functions:
Customer Service Duties: Primary point of contact for internal and external customers
Greets external customers, takes messages, and/or answers questions or gives directions.
Contacts the appropriate worker when a client comes in needing assistance for CCA.
Answer and route calls coming in on multiple phone lines in a timely, professional and courteous manner.
Keep current on office policies and procedures in order to provide accurate information to customers concerning assigned unit programs and policies.
Refer customers to appropriate agencies for services not available through DHS.
Contacts customers (internal and external) to respond to inquiries and gather information
Support Duties:
Processes incoming and outgoing unit mail. Processing incoming mail includes: Log applications and renewals and place mail in mailboxes the day it is received.
Prepares correspondence necessary from written or individual instruction, process letters and memorandums.
Perform administrative duties according to agency policies and procedures, so that office personnel needs are met.
Will be expected to back up other clerical staff when requested to do so.
Delivers incoming work to appropriate unit staff per guidelines.
Fax documents and retrieve electronic application, look up and distribute information– throughout the day.
Operates photocopy machines and other standard office equipment.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
Experience equal to one year of full-time clerical office or closely related work.
A total of one year of education and/or experience (as described in number one), where one month of accredited post-high school course work in a secretarial, business, or closely related program equals one month of full-time experience.
A total of one year of education and/or experience (as described in number one), where 30 semester hours of accredited college or university course work in any field equals one year of full-time experience.
A total of one year of education and/or experience (as described in numbers one through three), where certification from the state of Iowa Administrative Assistant Certificate Program equals six months of full-time experience.
Current, continuous experience in the state executive branch that includes the equivalent of six months of full-time work as a Clerk.
For additional information, please click on thislink to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/ClerkAdvanced-00017-90017.pdf) .
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
How many months do you have of full-time clerical office or closely related work?
Less than six months of full-time clerical office or closely related work
Six months to less than 12 months of full-time clerical office or closely related work
12 months or more of full-time clerical office or closely related work
04
How many months do you have of combined accredited post-high school course work in a secretarial, business, or closely related program AND/OR full-time clerical office or closely related work? One month of education equals one month of experience.
I do not have any of the combined education and/or experience
Less than 12 months of the combined education and/or experience
12 months or more of the combined education and/or experience
05
How many months do you have of post high school education in any field and/or full-time clerical office or closely related work? 30 semester hours equals 12 months of experience.
I do not have any of the combined education and.or experience
Less than 12 months of the combined education and/or experience
12 months or more of the combined education and/or experience
06
Have you completed the State of Iowa Administrative Assistant Certificate Program? IF YES - How many months do you have in one or a combination of the following: full-time clerical office or closely related work, accredited post-high school course work in a secretarial, business, or closely related program (one month of course work equals one month of full-time experience) OR accredited college or university course work in any field (30 semester hours equals one year of experience; 15 semester hours equals six months of experience)?
I have not completed the State of Iowa Administrative Assistant Certificate Program
Less than six months of the experience; post high school course work in a secretarial, business, or closely related program; or accredited college or university course work in any field or a combination of these
Six months or more of the experience; post high school course work in a secretarial, business, or closely related program; or accredited college or university course work in any field or a combination of these
07
Which best describes your education and experience? (if multiple responses apply for you, please choose the one that best fits).
Bachelor's Degree (or higher) or 4 plus years work experience with a major/emphasis in a Human Services related field (ie: Social Work, Counseling, Public Administration, Human Resources, Communications, Criminal Justice, Paralegal)
Associate's Degree or 2 plus years work experience with a major/emphasis in a Human Services related field (ie: Social Work, Counseling, Public Administration, Human Resources, Communications, Criminal Justice, Paralegal)
Not Applicable
08
Are you a current state employee?If YES:How many months of full-time work experience do you have in the job classification ofClerk?
Six months or more of full-time work experience
Less than six months of full-time work experience
I am not a current State employee, or I have never worked in the Clerk job classification
09
Which best describes your education and experience? (if multiple responses apply for you, please choose the one that has the higher points)
Bachelor's Degree (or higher) or 4 plus years work experience with a major/emphasis in a Human Services related field (ie: Social Work, Counseling, Public Administration, Human Resources, Communications, Criminal Justice, Paralegal)
Associate's Degree or 2 plus years work experience with a major/emphasis in a Human Services related field (ie: Social Work, Counseling, Public Administration, Human Resources, Communications, Criminal Justice, Paralegal)
Not Applicable
10
How many years of full-time work experience do you have with determining/adjusting priorities on a weekly/daily/hourly basis?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
11
How many years of full-time work experience do you have communicating with internal and external clients and customers to meet their needs in a polite, courteous, and cooperative manner?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
12
How many years of full-time work experience do you have utilizing email to conduct/complete company business
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
13
This position involves heavy data entry/typing/word processing; How many words per minute can you type without errors?
Greater than 60 works per minute
50-59 wpm
40-49 wpm
Less than 40 wpm
14
How many years of full-time work experience do you have utilizing Microsoft Word – completing basic functions like drafting documents, saving documents and attaching documents to email?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
15
How many years of full-time work experience do you have utilizing Microsoft Excel – completing basic functions like drafting documents, saving documents and attaching documents to email?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
16
How many years of full-time work experience do you have documenting receipt of applications and distributing daily staff work assignments?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
17
How many years of full-time work experience do you have utilizing multiple computer programs (web based data systems, intranet, Microsoft Word) at the same time while obtaining information from an individual to determine if the facts given to you meet the criteria listed in policies or regulations?
Five or more years
Four to five years
Three to four years
Two to three years
One to two years
Less than one year
18
Please review the sample "essential functions" below: • Applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable. • Carries out customer service activities requiring regular attendance at work and to report to work on time. Field Operations processes contain critical time frames and excessive absenteeism negatively impacts the meeting of those time frames subsequently affecting customers and other community partners. • Comprehend, interpret and apply work rules, policy, regulations and procedures as well as concepts and principals of the specific work duties in order to meet performance standards. • Effectively communicate orally by expressing ideas and facts to individuals or groups; makes clear and convincing presentations (free of grammatical and factual errors) both orally and in writing; listens to others; facilitates an open exchange of ideas; build, foster and maintain partnerships at a variety of levels. Actively listens to facilitate the exchange of information in order to provide positive and professional customer service both within the agency and in the community. • Identifies a need for and knows where or how to gather information by prioritizing, organizing and maintains information to meet completion deadlines. • Identifies rules, principles, or relationships that explain reasonable facts, data, or other information that analyzes information and correct inferences or draws accurate conclusions. • Interacts in a team environment to manage group processes, facilitates and encourages cooperation pride, trust and group identity, fosters commitment and team spirit; works with others to achieve goals. • Obtain information from a wide variety of sources, including written materials, telephone conversations and through computer databases and to be able to read and interpret the data. Ability and knowledge of Word, Excel, and the Internet. • Obtains information fro
Yes
No
Required Question
Agency
State of Iowa
Website
hhs.iowa.gov
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