Job Information
ProSphere Tek Web Conference Support Specialist in Denver, Colorado
Overview
Advanced Technologies and Laboratories (ATL), a Planned Systems International company (PSI), referred to as ATL is seeking a Web Conference Support Specialist to join our team at the Nationsl Renewable Energy Laboratory in Golden, Colorado. This role will be part time and remote opportunity.
Essential Functions and Job Responsibilities
Duties Shall Generally Include:
Web Conference Planning
Schedule web conferences for clients across multiple platforms, including Zoom, WebEx and Microsoft Teams
Plan for web conferences event needs including break-out sessions, polling, multiple speakers’ presentations
Advise on available options to ensure presenters’ and participants’ best experience
Set up event invitations and/or registration pages
Ensure presentation materials are received for event—in correct format
Schedule and host practice sessions prior to live events
Create Run-Of-Show for host
Web Conference Hosting
Serve as the meeting technical host to provide technical support during live events
Provide a brief verbal introduction, using provided scripts
Troubleshoot during web conferences to resolve issues and assist presenters and participants
Run polls and manage breakouts, when needed
Share links in the chat, when needed
Record events when required
Post-web conference
Provide/coordinate event recording files/links when required
Order transcripts
Collaborate with NREL teams to document issues during web conference and help resolve for future events
Minimum Requirements
Required Knowledge/Skills/Attributes:
1-2 years’ experience working with Zoom, WebEx and Microsoft Teams platforms experience per the tasks noted above
Experience working with subject matter experts/web conference presenters
Ability to handle stressful situations with a calm demeanor
Problem solving approach to troubleshooting
Client service mindset
Collaborates well with teams
Ability to multi-task, planning for multiple events in parallel
Company Benefits
PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.
EEO Commitment
It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.
Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing HRDepartment@plan-sys.com , or by dialing 703-575-8400.
Location US-CO-Denver
Posted Date 2 weeks ago (5/7/2024 11:39 AM)
Job ID 2024-10585
