Job Information
Capital One Strategic Customer Development Manager, Business Cards & Pay in Denver, Colorado
Locations: Sales - ID - Boise, United States of America, Boise, Idaho
Strategic Customer Development Manager, Business Cards & Payments (Remote Eligible - MST)
Level: Manager, Individual Contributor
Supported Territories: Boise, Salt Lake City, Denver, Phoenix, Santa Fe, Albuquerque, Dallas, Kansas City, Des Moines
At Capital One, we think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one that reaches 50 million+ consumers. We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaborations and delivers great customer experiences.
Business Cards and Payments is one of the fastest growing financial products in the industry. A key part to its success over the course of the next 3-5 years will be developing market leading products that combine simplicity and human centered design, with the rich functionality expected by small business and commercial entities.
As part of the Strategic Customer Development team, you will deepen the relationship with our clients and look for ways to increase value by growing spend.
You will partner with key executives and AP managers to create long term, meaningful relationships to better understand their business, their small business or commercial card needs. As their trusted advisor, you will help optimize the rebates and benefits received from Capital One. You will also partner and collaborate internally with our Field Sales Associates, Product Advisors and value chain partners to ensure each client's needs are met in a seamless and beautiful way. To be successful, the Strategic Customer Development team will meet clients where they are and adjust the approach based on the needs of the client. In this role, you will be supporting your client's business and serve as their dedicated point of contact at Capital One.
Responsibilities:
Manage a portfolio of clients with key focus on retention, growth and risk management
Analyze the company's total business spend to identify additional opportunities to leverage the Commercial or Small Business Cards
Offer ongoing vendor match and spend enablement services; leverage results to increase AP file penetration
Learn about the client and the specific industry vertical in which they operate; understand purchasing needs and behavior
Become a trusted advisor by building positive relationships, handling client needs and coordinating client appreciation activities
Resolve issues and provide solutions to clients in a timely manner
Monitor portfolio metrics and perform quarterly account reviews
Partner across the value chain to meet client needs
Competencies:
Demonstrate abilities to build relationships and influence at a wide range of levels
Strong verbal and written communication skills, both in person and over the phone
Problem solver capable of synthesizing information to make informed decisions
Strategic mindset and ability to leverage data in identifying growth opportunities across their portfolio
Use insight and consultative selling techniques to teach prospective customers how they can leverage payment solutions (purchasing, travel, and electronic account payable) to positively impact their business, which link back to Capital One's solutions
Design and implement plans in partnership with the client's AP and internal Capital One partners to ensure the company meets their expected return with our card programs
Build broad and technical product knowledge and an understanding of how client-side processes should work with our products and services
Work independently and seek out feedback and data to reflect on and improve own performance
Maintain and update CRM system regarding custo er calls, pipelines and closed opportunities
Project and process management, interpersonal influence, networking, project ownership, and workflow... For full info follow application link.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
