Job Information
State of Colorado Quality Services Support Manager, Health Professional V - HFEMS FAA01707 in Denver, Colorado
Quality Services Support Manager, Health Professional V - HFEMS FAA01707
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Quality Services Support Manager, Health Professional V - HFEMS FAA01707
Salary
$77,136.00 - $108,000.00 Annually
Location
Denver, CO
Job Type
Full Time
Job Number
FAA01707-06/10/24
Department
Department of Public Health & Environment
Division
Health Facilities & Emergency Medical Services
Opening Date
06/27/2024
Closing Date
7/8/2024 11:59 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
4300 Cherry Creek S Dr.
FLSA Status
Exempt; position is not eligible for overtime compensation.
Department Contact Information
Samantha Rolfe samantha.rolfe@state.co.us
Salary Note
Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Questions
Department Information
Health Facilities and Emergency Medical Services Division
Facility Support Services
RESIDENCY REQUIREMENT:
This position is only open to current Colorado residents at the time of applying.
CLASS CODE & CLASSIFICATION DESCRIPTION:
Health Professional V C7C5XX
Be BOLD and make a real difference . . .
Do you desire a career that provides you with opportunities to improve the world around you? The Colorado Department of Public Health and Environment (CDPHE) is seeking diverse individuals from all backgrounds to apply for a career position that makes a direct impact on improving the lives of Colorado citizens. Our mission is to advance Colorado's health and protect the places we live, work, learn, and play. Our vision is to create a healthy and sustainable Colorado where current and future generations thrive.
If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Public Health and Environment. In addition to working with a great team and rewarding, meaningful work, we offer:
Extensive internal professional development opportunities on a wide variety of subjects
Distinctive career advancement opportunities throughout the State system
Strong, yet flexible retirement benefits including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans
Medical and dental health plans
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus generous personal time off
Mentoring program with opportunities for mentors and mentees
Tuition assistance for college level courses including Masters degree programs
Excellent work-life programs, such as flexible schedules, and
A variety of employee resource groups
We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.
Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to: http://www.tgslc.org/borrowers/public-service/
Description of Job
The Work Unit:
The Health Facilities and Emergency Medical Services Division (HFEMSD) is responsible for the oversight and enforcement of a broad range of federal and state statutes and regulations applicable to a wide variety of healthcare facilities and services in Colorado, including hospitals, clinics, ambulatory surgical facilities, renal dialysis centers, emergency medical services providers, designated and non-designated trauma centers, long term care facilities and many other specific types of healthcare services. The division licenses, certifies and surveys healthcare facilities and services; provides patient safety and healthcare quality programs; recognizes emergency medical service (EMS) education programs; certifies EMS providers and licenses air ambulance services operating within the state.
The work unit exists to:
Collect and record occurrence reports submitted by licensed facilities/agencies.
Assesses the report findings to determine if appropriate actions were taken as required by statute(s).
Per statute, the work unit is also responsible for creating publicly accessible summary reports for all events that are determined to meet the reporting criteria.
Secure compliance of licensed and/or certified providers utilizing applicable state and federal laws and regulations
Promote and maintain standardized procedural operations to the extent possible for over 30 provider types consisting of 2885 providers including processing of corrective action plans, informal dispute resolution, and federal enforcement actions.
Monitors the status of workload completion and meeting of performance expectations of state and federal partners.
Identifies opportunities for improvement, develops methodology for improvement and once implemented, monitors the progress in conjunction with the four survey section managers.
Provides information and technical assistance to the providers and the public.
Summary of Position:
Responsible for the day-to-day operation, overall supervision, and long-term management and leadership of the Occurrences and POC/Revisit Section work units. This position oversees all operations within the Occurrences and POC/Revisit Sections, including workload tracking, monitoring and reporting. This includes supervising thirteen FTE on basic and advanced procedures and protocols for section processes. This position is responsible for evaluating and tracking staff training, communicating, and coordinating with the branch chief concerning each individual employee’s progress.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Minimum Qualifications, must meet one of the following options below:
This experience must be substantiated within the Work Experience section of your application. Please be sure to enter all relevant job history within the last 10 years. "See Resume" and missing relevant employment will not be credited towards the minimum qualifications.
Option 1, Experience:
Eight (8) years of applicable health care in a facility or program regulated by the Health Facilities and Emergency Medical Services Division.
OR
Option 2, Experience and Education:
Four (4) years of professional health care in a facility or program regulated by the Health Facilities and Emergency Medical Services Division AND Graduation from an accredited college or university with a bachelor's degree in Nursing, Public Health, Social Work, or closely related field.
Substitutions:
Additional appropriate experience with a specialized healthcare agency and/or facility will substitute for the degree requirement on a year-for-year basis. Additional appropriate education, such as an advanced Master’s degree in Nursing, will substitute for the required experience on a year-for-year basis. Please include copies of your unofficial transcripts if you are using education to substitute for years of experience.
Cover Letter Required:
Along with the application submit a cover letter, not to exceed two typewritten pages, double spaced detailing how your education and previous work experience has prepared you to excel in this job. Specific examples of determining and/or demonstrating compliance with regulations or evidence-based practice should be included as well as how you meet the minimum and preferred competencies for the position. Part of, or all of, the comparative analysis for this position will involve a review of the information you submit in your application and cover letter.
Conditions of Employment:
A pre-employment background check
Be available in the event of an emergency, (e.g., bio-terrorist attack, chemical attack, disease outbreak or all hazards) and be required to report to work immediately at the regular or alternate location. During this time, travel restrictions may be in place.
Be available in the event of the activation of the Continuity of Operations Plan (COOP) and be required to report to work immediately at the regular or alternate location. During this time, travel restrictions may be in place
Must be proficient in word processing and able to use current communication technology to connect to the office from the field.
Preferred and Essential Competencies:
Relevant years of State service contribute to a candidates position-related knowledge, skill, ability, behavior or other posted competency should be considered as a preferred qualification and given weight under the process.
Previous supervisory experience
Proficiency in fundamental computer skills such as navigating operating systems, using basic software applications, and communicating through email is required.
Experience with evaluating a health care facility's quality of care, services, and treatment of the residents/clients.
Experience to evaluate facility practices through observations and record review.
Experience with conducting interviews with residents/patients, family members, staff, outside agencies and medical professionals.
Experience with analyzing evidence and survey results to determine if and why a healthcare facility is out of compliance with applicable statutes and regulations.
Experience writing clear, concise, and legally defensible statements of deficiencies.
Experience and proficiency in word processing and able to use current communication technology.
Thoroughness when performing work and conscientiousness in attention to detail.
Model high standards of honesty, integrity, trust, openness and respect for individuals.
Ability to speak and write clearly and concisely.
Interpersonal and Conflict Management Skills- Displays understanding, courtesy, tact, empathy and concern; develops and maintains effective relationships; deals skillfully with people who are difficult, hostile or distressed; effectively manages and resolves conflicts, confrontations and disagreements in a positive and constructive way; does not avoid conflict when it can produce better solutions.
Ability to assess consumer care, treatment and quality of care and life as provided by health care facilities through observations, interviews, and record review.
Experience and ability to write factually accurate, clear, concise and professional reports.
Ability to analyze the information and reach logical well supported conclusions.
Appeal Rights:
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, If you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.
A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
Supplemental Information
Supplemental Information
A completed State of Colorado application includes:
Unofficial transcripts if using education to substitute for experience.
Cover letter stating how you meet the minimum qualifications for this role.
DD214 if claiming veterans status
The Selection Process:
All applications that are received by the closing of this announcement will be reviewed against the Minimum Qualifications in this announcement. Candidates who meet the minimum qualifications proceed to the next step.
Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.
Part of, or all of, the comparative analysis for this position may be a structured application review, which involves a review of the information you submit in your application materials by Subject Matter Experts (SMEs) against the preferred qualifications. A top group, up to six candidates, will be invited to schedule an interview with the hiring manager. E-Verify: CDPHE uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities. You must be legally eligible to work in the United States to be appointed to this position. CDPHE does not sponsor non-residents of the United States.
ADAAA Accommodations: Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Jim Davidson at jim.davidson@state.co.us at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
In what, if any, professional roles have you provided staff management and direct supervision. Please also list the number of supervised employees for each instance.
02
Although the full salary range for this position is provided, appointments are typically made at or near the range minimum. Please respond with "Yes" below to acknowledge you understand this salary requirement.
Required Question
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State of Colorado
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