Job Information
Colorado Department Of Regulatory Agencies Program Specialist (Technician III): DORA/DPO - Hybird in Denver, Colorado
The program specialist position is a technical position that oversees and monitors daily operations of the work unit, including preparation of information for board/director review, carrying out board/director guidance through follow-up actions, and other duties that impact the efficiency of processes within the work unit. The position evaluates and processes technical data and information for the board/program such as national database reports and reporting, public disclosures, and coordination with regulatory agencies in other states. The position is responsible for application review and processing; reviewing new complaints received and determining jurisdiction- if allegations against the practitioner, if proven, would violate the practice act; complaint/response processing; recording all disciplinary actions and notifying other agencies as required; processing Board/Director Orders; verbal and written communication with the public, licensees/registrants, advisory committee and Board members, and Division staff- including the Offices of Licensing, Investigation and Inspections, the Expedited Settlement Program, and the Office of the Attorney General.
Duties include, but are not limited to:
Evaluating/analyzing applications to determine if deficiencies exist, and determining what information is lacking;
Assisting with program communication and other duties to process customer questions via telephone, email, and walk-in customers;
Determining content for non-routine correspondence detailing guidance on referrals to the Office of Expedited Settlement, Office of Investigations and Inspections, or the Attorney General's Office;
Evaluating, processing, and managing technical data related to the management of non-standard, complex complaints, including drafting of tailored 30-day letters and coordinating with other state regulatory agencies, interstate compacts, National databanks and/or professional liability insurers to obtain data for complex enforcement or licensing cases;
Assisting with the processing of post Board/Director decisions involving licensees/registrants, or unlicensed/unregistered persons under the Board's/Director's authority.
