Job Information
Denver Health Nurse Advice Line in Denver, Colorado
We are recruiting for a motivated Nurse Advice Line to join our team!
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DepartmentNurse Line
Job Summary
Under general supervision, performs telephone triage under conditions that may be demanding, stressful and repetitious. Functions independently to collect data and make assessments, develop a working diagnosis, determine interventions and disposition per guidelines. Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back. Documents symptoms/complaints, nursing assessment, advice and patient/caller response. Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care.
Essential Functions:
Collects patient health data in order to identify relevant and unique patient/caller needs. Performs initial assessment for neonatal, pediatric, adolescent, adult, and/or geriatric patients. Evaluates care advice for appropriateness for age of patient/caller. Differentiates normal from abnormal findings, including potential problems. Identifies patient needs and basic understanding of assessment findings as they relate to the practice of telephone triage. Acts appropriately in critical situations. Identifies unique learning needs of patient/caller and participates in their education through care advice and repeat by patient/caller of understanding. Assesses for signs of abuse and makes appropriate referrals. (35%) Reviews medications/drug dosages and allergies with health history and ensures immunizations are up to date as appropriate. Performs as team leader as assigned to monitor the safety of the call queue and acts as liaison for staffing or interdisciplinary issues. Acts as resource for other staff. Provides feedback to supervisors as appropriate. Analyzes assessment data to determine most appropriate guideline selection for patient/caller. Documentation is Clear and concise and reflects Nursing assessment and care advice given. (35%) Reflects any deviations and reason. Performs QI/documentation/audio audits. Advises appropriate disposition for guideline selection for patient/caller. Demonstrates the ability to adjust (override) the disposition according to the unique needs/situation of the patient/caller and using appropriate Nursing Judgment. Integrates quality improvement activities into practice. Assists in identifying ways to promote quality care and in collecting data needed to promote process and operational improvements. Integrates QA audit findings into practice. Recognizes self-learning needs and plans to meet them. Incorporates new knowledge obtained into practice. (30 Education:
Associate's Degree Required Work Experience:
1-3 years Two years of recent nursing experience Required and Licenses:
BLS-Basic Life Support (BLS/CPR) - AHA - American Heart Association Required and RN-Registered Nurse - DORA - Department of Regulatory Agencies Required Knowledge, Skills and Abilities:
Provides age appropriate triage and treatment dispositions to all callers from newborn to Adult, including OB and Worker's Compensation Injury Reporting required. Utilizes computer software and associated programs to triage and send reports to appropriate agencies or clinics required. Uses nursing judgment as an adjunct to the computer Software Program to reach appropriate dispositions and care advice required. Ability to respond appropriately to emergency situations required. Ability to apply nursing principles, practices and techniques required. Ability to exercise initiative and judg ent in selecting proper treatment required. Ability to use computers and computer systems required. Bilingual skills preferred. Computer skills required. Computer skills preferred.
ShiftEvening (United States of America)
Work TypeRegular
Salary$31.34 - $47.01 / hr
Benefits
Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans
Free RTD EcoPass (public transportation)
On-site employee... For full info follow application link.
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