Job Information
Inner City Health Center First Impressions Team Member - Front Office Receptionist in Denver, Colorado
POSITION TITLE: First Impressions Team Member - Front Office Receptionist
CLASSIFICATION: Full-time 40 hours per week; Non-Exempt
COMPENSATION: $40,560 - $49,920 annual depending on qualifications and company parity
BENEFITS: Health, dental and vision insurance, flexible spending account, 403(b) retirement account with matching, life insurance, short and long-term disability insurance, paid-time-off, 7 paid holidays and 2 floating holidays.
START DATE: Immediate; position remains open until filled.
REPORTS TO: Front Office Manager
Interested candidates should submit a current resume to MelissaB@innercityhealth.org.
Summary of Position:
This position requires a pleasant and likeable person who is reliable and will work to ensure patients are scheduled or rescheduled, checked-in, checked-out, and facilitating the efficient running of a clinic. The ideal candidate will consistently model a mission centered service attitude and support and encourage team members.
Essential Duties and Responsibilities:
- Greeting and welcoming patients to the practice.
- Scheduling, rescheduling, or canceling appointments as needed and providing appointment reminders.
- Process inbound referrals.
- Assisting patients to fill out information forms.
- Communicating with the back-office team when patients arrive.
- Entering and updating patient records concisely and accurately.
- Verifying insurance on the date of service.
- Collecting payments as needed.
- Providing information to patients of various services offered by the clinic.
- Maintaining patient waiting areas, office files and desk areas in a manner that is organized and represents a professional atmosphere.
- Performing general office duties, such as answering telephones, photocopying, filing, and faxing.
Skills and Requirements:
- Capacity to build rapport, participate in team development, and motivating performance.
- Able to work well with patients, staff, guests and volunteers in all departments within ICH and the public at large.
- Excellent written and verbal communication skills.
- Proven ability to follow through with assigned projects, identify problems and take initiative.
- Excellent time management skills and able to multi-task.
This position description in no way states or implies that these are the only duties to be performed by the team member occupying this position. The ideal candidate will be required to follow any other job-related instructions and to perform other job-related duties requested. The listed requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the team member must possess the abilities or aptitudes to perform each duty proficiently. Furthermore, passing a thorough background check is a requirement for employment with ICH.
Education and/or Experience:
Minimum of high school diploma or equivalent. Bilingual in Spanish and English preferred but not required.
Physical Requirements:
Normal work environment is in an office clinical setting, which involves some physical risks requiring basic safety precautions. This position routinely requires sitting, standing, bending/stooping, operating a computer for extended periods, and lifting or carrying objects up to 25 pounds. Vision abilities required by this job include close vision. This position requires frequent walking throughout the clinic and may require walking up and down flights of stairs. Reasonable accommodation can be made to enable qualified candidates to perform the described essential functions of this position. Must be able to provide personal transportation to meetings offsite from ICH when required.
Equipment typically required to be used for this position:
Standard office equipment including computer, copier, fax and telephones, and cell phones.
