Job Information
First National Bank Of Omaha Director, Decentralized Account Manager in Denver, Colorado
At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.
Our Modern, Flexible Workplace: We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you!
It is anticipated that an incumbent in this role will work remotely for three (3) or more days a week and will share a hoteling workspace when working onsite. Work location is subject to change based on business needs.
Summary of the Job: The Decentralized Commercial Card Relationship Manager supports a portfolio of assigned commercial card Tier 1 strategic clients. The Decentralized Relationship Manager is responsible for the quality, health, growth and profitability of the company's relationships with its clients by ensuring that our services and solutions are delivered in alignment with that client's objectives and key strategies. This role will be responsible for optimization of large business commercial card programs in the areas of efficiency, cost savings, and profitability to the client and the bank. Success is measured in client satisfaction, retention, growth, and profitabilit
About This Role:
Know client objectives, key strategies, and leaders and stakeholders such that the RM is able to collaborate in further refining those strategies and developing specific initiatives and solutions that will enable the client to achieve their objectives Collaborate with internal and client stakeholders in the successful execution of strategies, programs, and initiatives Calculate return-on-investment metrics related to card programs to ensure initiatives meet the client's goals and expectations Analyze clients' accounts payable files, billing and payment processes, expense patterns, card spend behaviors, and other KPIs to identify trends and growth opportunities Conduct quarterly/annual program reviews remotely with clients and partners Communicate to internal stakeholders the overall program objectives and strategies for the account and outline clear product recommendations and timeframes to implement Collaborate effectively with all delivery teams and ensure productive two-way communication flow exists Communicate often with clients to ensure smooth operation of all solutions, enablement campaign progress, and other day-to-day activities required to meet the client's objectives Maintain frequent follow-up activities to ensure that any work performed is executed within set deadlines and within client's expectations Partner closely with Lending and Treasury partners on client needs and prioritization of meetings and communications, as well as to drive profitable growth through new cross sales and expansion of existing commercial card capabilities. Maintain knowledge of FNBO products and services, as well as those of key vendors and partners, and develop strategies for how to continually apply them to evolve and improve the quality of results and service delivered to a client (ex: reducing client expenses, identifying areas for efficiency gains throughout the procure-to-pay cycle, finding creative solutions to cash-on-hand and working capital for clients, automation of manual invoicing and payments processes, etc.) Solve complex problems and recommend creative solutions and/or best practices to drive continuous account development Manage to and meet KPIs and growth goals Articulate a thorough underst nding of procurement and accounts payable processes, and which products and services to integrate to maximize clients' programs Maintain current knowledge of the competitive environment to stay aggressive in the marketplace Maintain and extend key relationships at multiple levels with all assigned clients - i.e., Directors, Purchasing Managers, CFOs, VPs, SVPs, EVP etc. Create and deliver presentations on overall portfolio performance, including revenue drivers, challenges, analysis of performance, and strategy to realize further growth (Re)Negotiate program terms and contractual agreements with existing clients and partners. Present pricing proposals to CAC committee for approval Manage relationships with key agent bank partners to build loyalty and trust, influence key stakeholders, and build consensus with decision-makers to foster additional business and agent bank engagement Organize quarterly in-market events with Lending and Treasury partners
The Ideal Candidate for This Role:
Bachelor's Degree in Business or Finance preferred, or equivalent working experience in related field 5+ years of Relevant experience working in an Account/Relationship Management-related field with Credit Card, Retail Banking, or Commercial Banking knowledge Experience in Commercial Credit Card/Commercial Banking preferred Ability to manage competing priorities and multiple tasks simultaneously Highly organized with strong time management skills Excellent written and verbal communication skills Ability to effectively and professionally deliver difficult or sensitive information to internal and external customers Highly proficient in MS Word, Power Point, and Excel Spreadsheets Strong analytical skills