Easter Seals Jobs

The Department of Campus Safety is committed to providing the highest quality safety and security services in a respectful, professional and consistent manner. The department is also committed to maintaining a work environment that encourages knowledge of, respect for and development of skills to effectively engage with diverse individuals and communities. Applicants from members of historically underrepresented groups including minorities, women, members of the LBGT community, people with disabilities and veterans are encouraged to apply.

Position Summary

The Communication Technician (Dispatcher) works in the University of Denver Campus Safety Communications Center which is a 24/7 operation. The Communications Technician is responsible for receiving and dispatching calls and messages to Campus Safety Officers for the University of Denver campus. Through which they participate in providing a safe and secure campus environment by receiving and prioritizing calls, relaying accurate information to responding personnel. The Communication Technician is a specialized position within the Campus Safety which provides essential communications between campus safety personnel including, campus safety officers, alarm technicians and parking enforcement officers in the field, outside emergency and law enforcement agencies and the public.

Please note Communication Technicians are Essential Employees.

Essential Functions

• Communication Technicians work in the Communications Center which is a twenty-four hour, seven days per week operation involving telephone and radio work.
• Typically, training for new staff to reach full performance takes five months. As training progresses, trainees are required to demonstrate delivery of exceptional customer service while multi-tasking entry of information into the computer, and dispatching units on the radio.
• The Communications Center is the primary Campus Safety/emergency answering point for the University of Denver. Specific duties include evaluating calls for proper action, initiating response by Campus Safety Officers or contacting outside law enforcement or Fire/EMS personnel for response by entering data into a computer as it is received. These include calls and messages for routine and emergency reports, referral information, alarm maintenance and notification, campus camera monitoring and alerts, secured door monitoring and alerts and fire alarm monitoring and alerts.
• Adheres to all Division and University policies, procedures, directives, rules and regulations.
• Participates in the Divisions recruitment and accreditation efforts.

• Performs other duties as assigned. Knowledge, Skills, and Abilities

• The Communication Technician works on a team but is required to make sound, independent decisions and exercise good judgment under pressure.

• Demonstration of delivery of exceptional customer service to internal and external customers. After training the Communication Technician will exhibit the following:

• Proficient utilization of a multi-line telephone system and a two-way radio system.

• Utilization of Computer-Aided Dispatch (CAD) software.
• Utilization of door security and monitoring system.
• Utilization of fire alarm monitoring system.
• Utilization and monitoring of campus camera system.
• Demonstrated and maintain good moral character.
• Demonstrated ability to multi-task.

• Intermediate to advanced computer skills. Required Qualifications

• High School diploma or equivalent.

• 6 months customer service or related experience. Preferred Qualifications

• One (1) year experience in dispatching, law enforcement or related work environment.

• Experience working in a 911/PSAP or central station monitoring type dispatch center. Working Environment

1. Standard office environment.
2. Unexpected interruptions occur often and stress level is moderate to high.
3. Noise level is quiet to moderate.

Physi al Activities

1. Ability to sit in front of a computer for an extended period of time.
2. Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule 40 hrs a week. Two 12-hour shifts, Two 8- hour shifts. Communication Technicians assigned to Patrol Operations participate in a seniority-based shift bid and may be required to work nights, weekends, and holidays.

Application Deadline Applications will be reviewed until all positions are filled.

Special Instructions Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number: The salary grade for the position is 5.