Job Information
Oracle Client Success Specialist in Denver, Colorado
Job Description
As a Customer Success Specialist focused on contract renewals, this individual will play a crucial role in maintaining and strengthening relationships with our customers. Their primary responsibility will be to ensure the successful renewal of customer contracts by understanding their needs, demonstrating the value of our solutions, and addressing any concerns. This individual is also expected to drive maximum adoption of Oracle Cloud software solutions and identify product expansion opportunities via high-value relationships both internally and externally. This role requires excellent organization and communication skills, a proactive approach to problem-solving, and a deep understanding of cloud software solutions as it relates to customer needs.
Job Requirements:
Work with a high volume of clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities and create strategic action plans to secure a high retention rate.
Key Responsibilities:
Contract Renewal Management: Proactively manage the contract renewal process for assigned territory of customers, ensuring timely and successful renewals.
Customer Relationship Building: Develop and maintain strong relationships with customers, serving as their primary point of contact for renewals and ensuring their satisfaction with our solutions.
Value Demonstration: Effectively communicate the value and benefits of our cloud software solutions to customers, aligning our offerings with their business objectives.
Issue Resolution: Address and resolve any customer concerns or issues that may impact their decision to renew, coordinating with internal sales and operations teams as necessary.
Account Analysis: Monitor customer usage and satisfaction metrics to identify opportunities for upselling or addressing potential risks.
Feedback Collection: Gather and communicate customer feedback to internal teams to help drive product improvements and better customer experience.
Documentation and Clean Data: Maintain accurate and up-to-date notes of customer interactions, statuses and feedback.
Collaboration: Work very closely with Sales, Operations, Support and Product teams to ensure a seamless and positive customer experience.
Career Level - IC2
Responsibilities
Preferred Qualifications/Skills:
5+ years of experience working with Small-Medium or Enterprise scale customers
Proven track record of developing and nurturing lasting customer relationships
Excellent communication and presentation skills, with the ability to articulate complex concepts in a clear and actionable manner
Experience problem-solving and presenting solutions to complex business challenges effectively
Ability to collaborate effectively with cross-functional teams in a fast-paced environment
Aptitude for technical software
Ideal Candidate Also:
Has Perseverance: Customer Success is an evolving target and a Customer Success Manager must be able to be persistent and agile with that fluidity.
Thrives on knowledge: Oracle Solutions provide a multitude of innovations for our customers; a Customer Success Specialist does not need to know every technical detail but should thrive on understanding how those solutions transform the customers’ business.
Is Self-Motivated: Inspired to perform well without constant direction. Ability to learn and navigate challenges independently.
Has the Desire to Make an Impact: Is capable of transforming customer emotion into qualitative and quantitative feedback to drive change and resolution within Oracle.
Life at Oracle:
An Oracle career can span industries, roles, countries and cultures, giving you the opportunity to tackle new roles and challenges, while blending work and life. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we work hard to build a vibrant and inspiring workplace that celebrates diverse, hardworking teams where everyone can contribute. We take care of each other, and value giving back to the community. We have flexible work arrangements and offer benefits including generous paid parental leave and comprehensive premium medical insurance.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $30.19 to $48.37 per hour; from $62,800 to $100,600 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 60/40 - 90/10.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
Oracle
-
- Oracle Jobs
