Easter Seals Jobs

nature of position

The individual in this position provides system support specific to ProLink, Procorem and custom software that supports CHFA's Community Development business processes and activities. The Business Analyst II acts as an advocate for business needs and can translate those needs into system configurations to create necessary system functionality. The person in this role will test software, lead business user acceptance testing sessions and train staff on system functionality. The position is also responsible for researching, documenting, and working with the product vendor to address issues related to ProLink and Procorem. The Business Analyst II needs to be able to learn and understand the functions within the Community Development division, including tax credits, multi-family loans, small business loans, and managed or administered programs.

essential functions Willingness to learn a new system and become a CHFA system expert of ProLink and custom software used by Community Development. Support critical business functions for Tax Credits, Multifamily loans, and CHFA managed or administered programs Be able to manage Excel to application mappings to import data into and extract data from ProLink. Evaluate and update complex excel functions within applications to meet new business needs. Set up new tax credit and loan programs in ProLink. Be a resource to staff by answering questions on transactions in the system and helping with queries (data views) and reports from ProLink and other systems used by Community Development. Identify and troubleshoot system issues and report defects to ProLink Support to resolve them. Assess impact of system changes to existing business processes and mapped applications and other mapped documents. Be able to make necessary updates to the system and affected field mappings. Test and validate system fixes and enhancements. Train other staff on how to use the system(s) effectively. Represent CHFA in ProLink's HFA User Community Group. Interact with clients to understand their business needs and craft solutions to address those needs. Ensure Community Development maximizes its technology resources through periodic reviews and training. In coordination with our vendor ProLink, help provide guidance to staff on how to use the system best as well as help define new functionality requirements that the vendor may be able to build into the system. Participate in projects related to technology solutions within Community Development. With new system enhancements, communicate changes and impact to staff, and provide training as needed. With system changes, communicate and collaborate with IT staff to assess both system impact and downstream impact to CHFA's data and analytics environment Develop requirements for system functionality, participate and lead various stages of data and requirement analysis, and perform quality assurance and testing. Work in cross-functional teams on software customizations. Analyze business problems and document solutions. Use business analysis skills to help business units streamline and improve processes. Follow CHFA policies and procedures related to software development lifecycle and change management. Perform all other duties as assigned.

knowledge, skills and ability Candidate must demonstrate excellent consultative and analytical problem-solving abilities. Advanced Excel proficiency in complex formula creation, usage and troubleshooting including but not limited to VLOOKUPs, INDEX, and MATCH. Ability to accurately format data in Excel. Proficient in complex financial calculations In Excel including order of operations, formulas, functions, nested functions, arguments, relative and absolute cell references, cell references across multiple worksheets and workbooks. Demonstrated experience collecting, analyzing, defining, documenting, and maintaining business and functional requiremen s, scope definition, and other related artifacts. Understanding of all phases of the Systems Development Life Cycle required, with skill and experience in the requirements, specification, testing and implementation phases Must be able to analyze current business processes, define new ways of doing business and document clear recommendations for change. Effective client management and relationship skills that enable you to develop client trust, understand and manage expectations effectively, and proactively present solutions. Ability to communicate effectively with external clients and internal teams to deliver project work products and deliverables. Ability to continuously improve and develop knowledge and skills, while adapting quickly to changing circumstances and processes. Must be extremely organized with the ability to independently set priorities and effectively balance competing deadlines. Experience in hands-on software testing and conducting user acceptance testing sessions. Experience eliciting requirements from a wide variety of business clients, vendors and internal customers. Commitment to handling sensitive information with utmost confidentiality and professionalism. Abilities that reflect our values: o Proven ability to operate with a sense of integrity and a code of ethics. o Recognition and understanding that each business partner and/or customer represents a CHFA opportunity requiring the best attention of the