Job Information
Rescare - Educare Community Living Healthcare Quality Assurance Co. - DENTON in Denton, Texas
GENERAL SUMMARY Our Quality, Risk and Compliance teams focus on maintaining compliance and auditing to mitigate risk for our operations. This keeps the company in compliancewith State, Federal and overall company requirements, but most importantly to keep our clients safe and help them live their best life. If your passion is ensuring service quality and fostering compliance, read below and apply today!
ESSENTIAL JOB RESPONSIBILITIE
Conduct case file and record reviews for compliance and identifies opportunities for improvement or corrective actions and to ensure contractual performance expectations are met
Submit weekly Quality Assurance reports in a timely manner to Project Director
Present consistent feedback to management regarding areas that need improvement
Ensure 100% of clients participate in the client satisfaction survey
Ensure all clients receive a return call within 24 hours of calling and leaving a message
Review quality assurance standards, study existing policies and procedures and interviews personnel and patients to evaluate effectiveness of quality assurance programs
Creates, implements, and monitors standard operating procedures Other duties as assigned
QUALIFICATIONS / EDUCATION
Associates degree in Human Services, education, psychology, sociology, or related field required, Bachelors degree preferred
Minimum two plus years related experience
Demonstrate knowledge of quality assurance procedures and federal, state, and local coalition laws and mandates
Demonstrate knowledge of computers and knowledge of data management processes
Demonstrate knowledge of eligibility determination processes and filing procedures
ADDITIONAL REQUIREMENTS
Must Have a Current Driver's License, auto liability insurance and a driving record acceptable to the company requirements
Documentation proving eligibility to work inside the USA
Clear Criminal History and Driving Record
Good computer skills including knowledge of Microsoft Office
Ability to communicate effectively
Travel Required, will need reliable transportation
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Extensive standing, sitting, computer, phone, and deskwork required; work primarily in a defined office environment with specified hours, although flexible hours may be required; Interacts on one and in groups with individuals from a diverse. Range of backgrounds.
