Job Information
DENTON COUNTY MHMR CENTER Crisis Triage QMHP PRN in DENTON, Texas
Crisis Triage QMHP PRN
Under the direction of the Program Manager of Psychiatric Triage and within federal, state and local guidelines performs risk of harm assessments to determine level of risk and subsequent treatment. This position is grant funded.
The Crisis Psychiatric Triage Qualified Mental Health Professional (QMHP) is responsible for providing crisis services to residents of Denton County that present to the Psychiatric Triage Facility. Job duties include face-to-face assessments and responding to needed telephone interventions. Additionally, this position will complete 24hr follow-ups both in person and over the phone as needed. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.
Education, Training and Experience (including licensure and certification)
Graduation from an accredited four-year college or university with major course work in human services field as required to qualify as a Qualified Mental Health Professional (QMHP) and one (1) year prior experience in a mental health field required. Master's Degree in a human services field and previous Crisis experience preferred. English/Spanish bilingual preferred.
REGISTRATION, CERTIFICATION, LICENSURE OR OTHER QUALIFICATIONS:
Individual needs to meet the requirements to Qualify as a QMHP
All job specific training must be completed within 30 days of hire.
The position requires a valid Texas driver's license, auto liability insurance and a driving record acceptable to the Centers insurance requirements.
This position requires knowledge of causes and treatment of mental illness and related conditions.
Knowledge, Skills and Abilities
Skilled in interviewing, listening, providing case management services to individuals, and in the operation of computers and applicable computer software.
Ability to screen and evaluate individuals, provide appropriate referrals/resources, prepare reports, and communicate effectively.
Ability to convey instructions and explanations to individuals and interested parties, explain available services.
May train others.
Highly effective in working objectively with a diverse group of people and able to demonstrate communication, organizational, administrative and office managerial skills.
Computer skills required specifically Microsoft Office, Microsoft Outlook, and the Center's electronic health record system.
Ability to make decisions based on education and/or clinical experience, which reflects consistency with Center's Guiding Principles, Policies and Procedures, and Standards of Care.
Understanding and practice of Trauma Informed Care principles.
Participates in the Center's Zero Suicide Initiative
o Assists individuals served during a crisis episode by ensuring they are linked to appropriate Center programs (MCOT, Psych Triage, CPT, etc.).
o Monitors individuals experiencing a crisis as needed
o Completes CSSRS Since Last Visit at each contact with individuals served to determine risk level and ensure appropriate referrals.
Openly ask questions regarding Suicide to ensure accurate and thorough information is obtained.
o Provides additional support to individuals identified as being at higher risk for suicide.
Educates individuals on the Suicide Care Pathway.
Provides additional phone calls/support as required or requested.
o Seeks out supervisors or other management to debrief on cases as needed.
o Completes risk of harm assessments as outlined.
Essential Duties
- Attends and participates in all scheduled meetings.
Staff will attend all Psychiatric Triage team meetings as scheduled and sign in for meetings to acknowledge their presence and understanding of the topics discussed.
If a meeting is missed, staff will get with supervisor within one week to review the information.
- Provides courteous, professional services always.
Maintains profes ional boundaries.
Interacts with center staff, individuals served, and community members in a professional manner.
Demonstrates a sense of urgency when working with individuals experiencing a mental health crisis.
Assists individuals served that do not qualify for a risk of harm assessment by connecting them with the appropriate Center staff.
Input time worked accurately each day and submits time sheet by deadline given.
Greets individuals in psychiatric triage facility and gain an understanding of what brought them to the facility.
Ensure completion of sign in sheet when applicable.
Coordinates the individual's care by ensuring appropriate staff members are contacted within 10 minutes of their arrival.
Ensures consents are obtained prior to releasing any information to outside entities.
- Provides emergency/crisis intervention when necessary, according to Health and Human Services Commission (HHSC), trauma informed care principles, and center policies and procedures.
Begins all assessments within a maximum of ten minutes post completed triage.
Completes triages as assigned. Discusses clinical outcome and notifies appropriate manager if needed.
All triages which are determined to not meet criteria for a full risk of harm assessment are staffed with a manager or a team lead prior to informing the individual served.
- Collaborates with team members to determine the least restrictive treatment through screening form and other assessment methods.
Discusses treatment recommendation at the end of every Risk of Harm (ROH) Assessment.
Attempts to contact all collaterals to gather or collaborate information provided during ROH Assessment, prior to discussing case with management or team lead.
Discusses case as needed with appropriate manager.
- Collaborate with individuals and with community agencies to carry out least restrictive environment.
Arrange or complete transportation as needed.
Facilitate ensure safety as needed.
Coordinate/confirm admission to inpatient facility as needed.
- Ensures follow-up on 100% of individuals screened within 24 hours.
Completes or ensures screening email is sent to all necessary parties, with all necessary information to complete 24 hour follow up.
Follow up appointment is documented in LOC 0 schedule.
Completes follow ups as assigned both in person and over the phone.
- Completes phone follow ups as needed.
Monitors emails throughout scheduled shift and completes any follow ups requested.
Prints and posts follow up email in appropriate location that fall under different shift.
- Completes Adult Needs and Strengths Assessment (ANSA)/Child and Adolescent Needs and Strengths Assessment (CANS) at time o
