Easter Seals Jobs

Description

We are searching for a Bilingual Spanish Customer Service Representative to become a part of our team based in Delray Beach, Florida, United States. This role offers a contract to hire employment opportunity and requires skills in Call Center Customer Service, MS Word, and MS Excel.

Responsibilities:

• Handle inbound and outbound phone calls consistently

• Initiate electronic communication via email and/or fax

• Manage documents received (electronically and shipped)

• File accounts and schedule account follow-ups

• Initiate appropriate follow-up actions to seek resolution

• Learn and retain company and dealership processes

• Read, analyze, and interpret general business communication

• Present information effectively and respond to questions from all levels of customer management and associates

• Follow established priorities and meet time-sensitive commitments

• Exhibit excellent multi-tasking skills.

Requirements

• Bilingual Spanish required

• Previous experience in a customer service role, preferably in a call center environment

• Proficiency in MS Word and MS Excel

• Excellent verbal and written communication skills

• Ability to handle customer queries and complaints in a professional, timely, and respectful manner

• Strong problem-solving skills and the ability to make sound decisions

• Ability to multitask, prioritize, and manage time effectively

• A customer-focused approach with a commitment to providing exceptional customer service

• Ability to work well in a team and build positive relationships with colleagues

• Flexibility to work various shifts, including evenings and weekends, if required

• High school diploma or equivalent required, higher education may be an advantage.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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