Job Information
H&R Block Receptionist/Client Service Professional in Delphos, Ohio
Job Description Job Title: Seasonal Receptionist/Client Service Professional Reports To: Office Manager and Franchise Owners Positions Available: 1 to 2 Daytime and/or Evening; Monday - Saturday Timeframe: Seasonal (Jan 1 - Apr 15) Returning Yearly Job Summary -- The Receptionist/CSP supports the Office Manager and Owners in all areas of the tax office operations ensuring that the office delivers an outstanding client experience by creating a warm and welcoming first and lasting impression that exceeds the unique needs and preferences of each client. In addition, the Receptionist/CSP will interact with clients in person or via telephone through inbound and outbound calls. Receptionist duties include: -Greeting clients in a personalized, friendly, and inviting manner -Matching clients with the best-suited tax professional for their needs -Scheduling clients how they would like to be scheduled -Handling client exits by ensuring all current and future needs are met -Maintaining office cleanliness and organization of resources with team members -Performing open/close procedures -Balance cash register; and receives cash, check, and credit card payments for provided tax services; and provide clients with completed tax returns -Pull files for daily appointments; file completed files away -Address client issues and escalate as needed -Call to confirm scheduled appointments -Call existing clients to schedule appointments -Scanning documents -Tracking all e-file returns -Take drop off information from clients -Other duties as assigned Required Skills & Experience: -High School Diploma or equivalent -Experience working in a fast-paced environment -Previous experience in a customer service environment Preferred Skills & Experience: -Previous experience in a customer service environment -Ability to multi-task -Strong organizational and time-management skills -Knowledge of cash registration operations is helpful -Knowledge and experience with a Windows based computer system preferred H&R Block is an equal opportunity employer. Job Type: Seasonal
