Easter Seals Jobs

Job title – Business Support Officer Pet Food (69906)

Location – Delft, Netherlands

Job model – Hybrid

For the Business Management Pet Food department, we are looking for a dedicated:

Business Support Officer Pet Food

Our Pet Food commercial team helps petfood brands in their needs to keep cats and dogs healthy and happy! dsm-firmenich avails over an extensive ingredients’ portfolio for pets, ranging from vitamin and mineral premixes, science-backed prebiotic supplements, clever carotenoids, or mouthwatering taste ingredients. Our internationally quality-certified range is up to the task!

We are recruiting a Business Support Officer that will support our commercial activities and is enthusiastic to contribute to develop our nutritional and taste busines solutions that put pets first! You'll take ownership of the sales office and contribute to strategic initiatives. You organize and provide critical operational commercial support to ensure smooth customer interactions and business processes.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated. 

Key Responsibilities 

• Managing Customer Relations: Be the first point of contact interacting with internal functions arranging sales support requests; be the focal point for handling information, documentation, questionnaires, product quality complaints, sampling and our customer portal.

• Run a smooth sales office: be on top of systems/processes, quotation creation, sales contracts, presentations, folder maintenance, organizing customer visits and marketing events, take meeting minutes, run sales statistics extractions & analysis and manage internal invoices. Coordinate activities with internal departments, including logistics and finance, to ensure for example timely delivery of orders and resolution of billing issues. Track sales activities, update customer records in the CRM system, and generate sales reports for management review.

• Contribute to Prospecting and Lead Generation: Research and identify potential new customers within assigned territories or industries. Conduct outbound prospecting activities, such as cold calling and email outreach, to introduce products and services to prospects.

• Qualify leads and schedule appointments or demonstrations for the external sales team. Follow up with leads to build relationships and move them through the sales pipeline.

  We bring

• An opportunity to enter the exciting and inspiring world of petfood, offering a dynamic working environment.

• A culture that values diversity and where people are at the heart of the company.

• The opportunity to work for a company that cares about the environment and sets and achieves ambitious sustainability objectives.

• Flexibility in working hours and competitive benefits.

• Based on your experience we will offer you a base salary of € 44,752 to € 63,931 per year (including holiday allowance and 13th month) and extra benefits, such as 25 holiday days, a bonus, the option to buy more holiday days with a 6,11% my choice budget and much more.

  You Bring 

• A bachelor’s degree (preferred) or equivalent experience in related areas (Marketing, Sales, Customer Service).

• Experience working with ERP systems (e.g. SAP – Sales & distribution modules) and CRM systems are required, as well as strong knowledge of Microsoft applications (Outlook, Word, Excel, PowerPoint) and Internet portals.

• A self-starting and team playing attitude with the ability to work under pressure with tight deadlines, minimum supervision in a flexible and open-minded manner, while still paying attention to details.

• Strong interpersonal & problem-solving skills and the ability to work effectively in an international and multi-cultural environment.

• Excellent interpersonal skills: ability to interact with our customers and other dsm-firmenich sites/dept’s/functions at any level.

• Fluency in English, other languages appreciated.

  The application process

  Interested in this position? Please apply on-line by uploading your resume in English via our career portal. For further information, please contact Martin Zwart, Senior Talent Acquisition Business Partner ( martin.zwart@dsm-firmenich.com ).

  Equal Opportunities Commitment

  dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there’s a place for everyone at dsm-firmenich.

  dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

  We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

  As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

  www.dsm-firmenich.com

  Agency Statement

  Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.