Job Information
NorthAmerican Dental Group (Defiance Family Dental) Front Desk Coordinator in Defiance, Ohio
Full job description {#full-job-description tabindex="-1"}
Defiance Family Dental - Defiance, OH
Front Desk Coordinator
Hours of Operation
Monday: 7:45am-5:00pm
Tuesday: 7:45am-7:00pm
Wednesday: 7:45am-5:00pm
Thursday: 7:45am-5:00pm
Friday: 7:45am-2:00pm
Qualifications:
- High School Diploma or equivalent (Associate's degree preferred)
- 1-5 years of customer service, insurance, or dental experience preferred
- Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed
Responsibilities:
- Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free
- Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
- Explains procedures and/or services to patients using dental knowledge.
- Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
Tracks appointments due to no-shows, cancellations, and late arrivals
