Easter Seals Jobs

Job Description:

Job Summary

Responsible for coordinating and driving medium and large scale client change initiatives through AllianceRx Walgreens Prime client facing teams in a consistent and effective manner. This position is responsible for dealing with changes impacting clients that may be regulatory, product, strategic, IT, senior leadership driven or operational in scope. This position is also responsible for working across the AllianceRx Walgreens Prime senior leadership team to develop an extended influence model that continuously challenges processes, improves results, and drives business outcomes.

Job Responsibilities

• Identify areas/potential projects where process redesign/improvement can significantly impact efficiency, quality, profitability, competitive position and customer satisfaction

• Work closely with senior leadership team to achieve strategic goals and define and manage the execution and communications around the delivery of medium and large scale initiatives

• Clarify, manage and prioritize all client requests relative to operational processes

• Support clients by operating as the liaison between Account Management and operational teams

• Provide work direction to operational leaders and other applicable staff to ensure quality deliverables to clients

• Conduct in-flight and after-action reviews of the performance of and conformance to expectations for initiatives

• Supervisory Responsibilities

• Responsible for the development, oversight and implementation of departmental budget

• Responsible for leading a team through teaching, coaching and inspiring by fostering a sense of energy, ownership and a responsibility for the flawless execution of operational excellence; engage in the selection and hiring process as needed

• Other responsibilities as judgment or necessity dictate

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations, and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients’ care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.

Job ID: 1536816BR

Title: Supervisor Customer Resolution

Company Indicator: Walgreens

Employment Type:

Job Function: Retail

Full Store Address: 108 WILMOT ROAD,DEERFIELD,IL 60015

Full District Office Address: 130 ENTERPRISE DR,PITTSBURGH,PA,15275-01213-16287-S

External Basic Qualifications:

• Bachelor's degree in business or related area of study; or equivalent combination of education and/or relevant work experience

• 5 years' work experience handling client issues and providing recommendations for resolution

• 1 year of leadership / people management experience

• Excellent communication skills, verbal, written and presentation with the ability to communicate information in a manner that promotes credibility and facilitates the resolution of different views

• Comfortable working with all levels of organization

• Intermediate level skills in Microsoft Office suite of products

• Willing to travel up to/at least 25% of the time for business purposes (within state and out of state).

Preferred Qualifications:

• Master's degree in business or related area of study

• 5 years' experience as business unit lead

• Project Management Professional (PMI) certification

• Advanced knowledge of best practice project methodologies in leveraging partnerships with business and technology project management offices

• Knowledge of IT network systems/infrastructure management and practices, software development life cycle

We will consider employment of qualified applicants with arrest and conviction records.

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