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U.S. Collision Manager

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

In this position...

In this position, provide transformational leadership, innovation, planning, execution and market awareness that will result in an expansion of customer experiences during Collision events and drive incremental parts revenue volume and share gains. This individual is also responsible for leading the Brand Protection efforts for Ford Motor Company with a dedicated team of Investigators to ensure Brand usage compliance (Ford Motor Company) and enforcement of all counterfeit or unauthorized use while also establishing consistent processes with our global business unit partners.

Ensure the central vision of delivering quality and safe collision repairs for Ford and Lincoln owners remains the north star for Ford Blue, Model e and PRO products.

What you'll do...

-Lead in the expansion of the Ford Certified Collision and Glass Networks to maintain Best In Class market coverage and leverage as an enabler for all owner engagement, Collision Assistance and Dealer Wholesale initiatives.

•Achieve required footprint of certified collision repair locations, training and tooling requirements as well as annual assessment validation processes.

•Expand upon our OEM-First, dedicated Glass Certification Platform; including leveraging the network for owner engagement and industry disruption of aftermarket (non-OE) glass utilization during loss event repairs.

-Optimize Competitiveness of Collision Parts, Category Market Share, C&I Programs

•Provide oversight and direction to our pricing strategies within the Collision Parts Category Team, inventory management efforts and C&I development to support growth opportunities.

-Engage the Industry At All Levels – Across All Stakeholders

•Develop new, and maintain/grow our Strategic Partnerships (Repairers, Dealers, Industry Stakeholders, Technology Providers, etc.)

•Support market conferences and trade shows, lead market readiness meetings (Ready for Wholesale, CPWD, Collision Industry Conferences, Dealer meetings)

•Deliver Ford Collision Roundtable (Inner Oval) Meetings to connect a small group of Repairers, Dealers, Internal Ford Employees and Market Training and Talent Acquisition partners to better understand industry trends and growth opportunities.

•Participate in Industry events and represent Ford at times as a conference keynote speaker.

-Collision Assistance (FNOL) Deliverables – A technology enabled connected ecosystem of customer support during a collision event.

•Manage cross-functional team and project plan to meet milestone timing for improvements to our FordPass and Lincoln Way App Experience, our Owner Web presence and our First Notice Of Loss technology efforts

•Ensure forward thinking plan is aligned to ever emerging regulatory and legal considerations and customer privacy implications by working with OGC and Counsel to ensure compliance.

•Advance proper repair for more Ford owners via our Certified Collision Network via a holistic owner engagement strategy in partnership with our best in class repair network partners and our dedicated 24/7 Collision Assistance Call Center.

-Provide Collision Industry Technical Training and Support

-Deliver Collision Ford PRO Revenue Growth Opportunities and support

-Global Collision Leadership

•Lead the team in Global Collision Team Meetings, support Global Go-to-Market plans, Financial performance reviews

•Support Global Leadership forums and cross-functional executive reviews to leverage synergies

-Business Planning, Building Blocks Development, Budget management and Incentive performance oversight

-Represent Collision in Financial and Executive Reviews

-Lead and execute the Ford Operating System within the Collision and Brand Protection teams – Daily and Weekly Action planning check-ins, Real-time problem solving to triage and address market challenges, Weekly Management reviews on business performance and monthly alignment to the Department Bowler and Escalation/Help Needed forums.

-Develop and grow world-class and industry leading talent for personal and professional growth.

-Cultivate and prioritize a culture of inclusivity, belonging, team work and support.

You'll have...

•FCSD experience required

•Supervisory Experience Required

•An understanding of Dealer Wholesale Growth programs and business

•Ability to manage a large profit center and drive performance

•Strategic thinking and process orientated mindset required

•Strong organizational skills with the ability to lead multiple projects

•Strong communications skills and ability to communicate at all levels of the organization and externally with executive leadership employees at major companies is required

•Strong Microsoft Office skills especially PowerPoint and Excel

•Attention to detail – Consistency in presentations, formatting, aligned data points, etc.

•Ability to direct and manage multiple supplier partners including negotiating rates

•Strong Financial acumen both in internal data/metrics but also budget analysis and reconciliation

Even better, you may have...

•Dealership operations experience preferred

•A curious mind, willingness to jump in, and a desire to disrupt the industry is a must

•Ability to work cross-functionally

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

This position is a leadership level 5.

For more information on salary and benefits, click here: https://fordcareers.co/LL5NonHTHD (https://urldefense.com/v3/__https:/fordcareers.co/LL5NonHTHD__;!!N_LtwI-RPugbI9wg0dJn!CTgmxzFlyFOtAhwLsCsBsEseuWrWK5izomuz3tgvz0keGSCKD9wkxarQmuQc_QNahfbK5AoSUAiKzIe_kA$)

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

Onsite work of up to three days per week may be required for candidates within commuting distance of a Ford hub location. #LI-Hybrid #LI-KJ1

Lead in the expansion of the Ford Certified Collision and Glass Networks to maintain Best In Class market coverage and leverage as an enabler for all owner engagement, Collision Assistance and Dealer Wholesale initiatives.

• Achieve required footprint of certified collision repair locations, training and tooling requirements as well as annual assessment validation processes.

• Expand upon our OEM-First, dedicated Glass Certification Platform; including leveraging the network for owner engagement and industry disruption of aftermarket (non-OE) glass utilization during loss event repairs.

Optimize Competitiveness of Collision Parts, Category Market Share, C&I Programs

• Provide oversight and direction to our pricing strategies within the Collision Parts Category Team, inventory management efforts and C&I development to support growth opportunities.

Engage the Industry At All Levels – Across All Stakeholders

• Develop new, and maintain/grow our Strategic Partnerships (Repairers, Dealers, Industry Stakeholders, Technology Providers, etc.)

• Support market conferences and trade shows, lead market readiness meetings (Ready for Wholesale, CPWD, Collision Industry Conferences, Dealer meetings)

• Deliver Ford Collision Roundtable (Inner Oval) Meetings to connect a small group of Repairers, Dealers, Internal Ford Employees and Market Training and Talent Acquisition partners to better understand industry trends and growth opportunities.

• Participate in Industry events and represent Ford at times as a conference keynote speaker.

Collision Assistance (FNOL) Deliverables – A technology enabled connected ecosystem of customer support during a collision event.

• Manage cross-functional team and project plan to meet milestone timing for improvements to our FordPass and Lincoln Way App Experience, our Owner Web presence and our First Notice Of Loss technology efforts

• Ensure forward thinking plan is aligned to ever emerging regulatory and legal considerations and customer privacy implications by working with OGC and Counsel to ensure compliance.

• Advance proper repair for more Ford owners via our Certified Collision Network via a holistic owner engagement strategy in partnership with our best in class repair network partners and our dedicated 24/7 Collision Assistance Call Center.

Provide Collision Industry Technical Training and Support

Deliver Collision Ford PRO Revenue Growth Opportunities and support

Global Collision Leadership

• Lead the team in Global Collision Team Meetings, support Global Go-to-Market plans, Financial performance reviews

• Support Global Leadership forums and cross-functional executive reviews to leverage synergies

Business Planning, Building Blocks Development, Budget management and Incentive performance oversight

Represent Collision in Financial and Executive Reviews

Lead and execute the Ford Operating System within the Collision and Brand Protection teams – Daily and Weekly Action planning check-ins, Real-time problem solving to triage and address market challenges, Weekly Management reviews on business performance and monthly alignment to the Department Bowler and Escalation/Help Needed forums.

Develop and grow world-class and industry leading talent for personal and professional growth.

Cultivate and prioritize a culture of inclusivity, belonging, team work and support.

• FCSD experience required

• Dealership operations experience preferred

• Supervisory Experience Required

• An understanding of Dealer Wholesale Growth programs and business

• Ability to manage a large profit center and drive performance

• Strategic thinking and process orientated mindset required

• Strong organizational skills with the ability to lead multiple projects

• Strong communications skills and ability to communicate at all levels of the organization and externally with executive leadership employees at major companies is required

• Strong Microsoft Office skills especially PowerPoint and Excel

• Attention to detail – Consistency in presentations, formatting, aligned data points, etc.

• Ability to direct and manage multiple supplier partners including negotiating rates

• Ability to work cross-functionally

• Strong Financial acumen both in internal data/metrics but also budget analysis and reconciliation

• A curious mind, willingness to jump in, and a desire to disrupt the industry is a must

Requisition ID : 40996